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Customer Solutions Representative

1 month ago

Boise, United States BCforward Full time
Customer Solutions Representative

BCforward is currently seeking a highly motivated Customer Solution Representative in Boise ID & Rio Rancho NM.

Position Title: Customer Solutions Representative/ Customer Service Representative

Location: Boise, ID, 83714 & Rio Rancho NM 87144

Anticipated Start Date: Tentative start Date 08/26/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24+ Months with a Strong possibility of Extension

Job Type: Contract 40hr week/Onsite/Hybrid

Pay Range: $16/hr to $17/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:
  • Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/ tasks in creative and effective ways. Comprehensive understanding of the general/ technical aspects of the job.
  • Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/ specialized knowledge to resolve problems and/ or develop recommended solutions.
  • Work is completed with minimal supervision and assignments may be completed without established procedures.
  • May determine methods and procedures for new assignments.
  • Typically provides guidance to other non-exempt employees.

Responsibilities:
  • Gathers and assesses SMB customers hardware, software, and technical needs.
  • Generates leads to specific departments based on customers' needs and segments.
  • Identifies related future needs for lead generation, opportunity expansion.
  • Identifies customer specific parameters and constraints that impact the solution.
  • Investigates and optimizes a solution's fit to the requirements of the customer.
  • Identifies probable competition.
  • Solicits inputs from team members as required.
  • Anticipates some of the potential challenges for the proposed solution.
  • Assists peers in area of expertise as needed.
  • Assists SMB customers in placing orders via chat.
Education and Experience Required:
  • High school education or equivalent. Typically requires 3- 5 years of general experience or an equivalent combination of experience and college-level education.
Knowledge and Skills:
  • Superior communication skills both written and verbal experience in customer-facing roles either remote or face-to-face Understand internal processes and tools. Computer proficiency Problem-solving skills Accuracy in data entry Excellent fluency in language to be supported.
  • Experience in a phone-based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards.
  • Experience in call routing and processes as well as case logging systems and obligation systems.
  • Strong understanding of internal processes, tools, and usage of such tools in managing daily tasks.
  • Ability to mentor and train new agents
Keywords:
Customer Service, Data Entry

Who to Contact: Priyanka Samindla

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 225121 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Boise, ID (Onsite)

Job Type
Customer Service

Experience
Not Specified

Date Posted
07/25/2024