ERP Systems Specialist

1 month ago

Newark, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department ofHealth and Social Services (DHSS) is to improve the quality of life of Delawarecitizens by promoting health and well-being, fostering self-sufficiency, andprotecting vulnerable populations. We prioritize personal and familyindependence by assisting individuals and families in a variety of life areas.

We offer numerous careeropportunities and are dedicated to attracting and retaining highly talentedindividuals who are ready to make a difference in their community today. DHSSis a great place to kick-start your profession.

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Summary Statement

ERP Systems Specialist primary function would be to the Background Check Center (BCC) customer service and the processing of background checks through the BCC. The position will observe work processes and gather data relating to operational practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives in regard to the BCC state laws and regulations. Providers contact the BCC on a continual basis and customer service is paramount. The incumbent will answer email requests for software support. Works as a liaison between the Division, Information Resources Management (IRM) and the software provider at all levels. Works with and trouble shoots state approved BCC users and critical issues. Works in the Microsoft Office Suite to generate spread sheets and other documents.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Coordinates with managers, technical staff, and contracted staff to troubleshoot and correct system errors and schedule system development, enhancement, testing, and implementation; initiates program maintenance requests and provides data requirements to technical staff throughout the design and programming phases of a project.
Trains staff/system users in various systems and enhancements/modifications to the system and programs; certifies competency of those trained and determines those aspects of the information system that will be accessible to staff/customers.
Coordinates, oversees, and participates in the testing of new/modified computer program enhancements by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
Recommends and maintains information system education and training programs to include guidelines, manuals and similar documentation.
Provides liaison between technical staff, contractors, vendors, and agency staff and informs users regarding system operations problems, changes, corrections, enhancements and new features.
May supervise technical support staff.
Assists in maintaining security for the information system by assigning user security codes, restrictions and accessibility of information to authorized users.

Job Requirements

JOB REQUIREMENTS for ERP Systems Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the systems actions and determining critical system performance to ensure applications meet user needs. Knowledge of presenting training or education courses. Knowledge of database management concepts and systems development lifecycle methodology. Knowledge of conducting information systems needs and requirements analysis.

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