Manager III

Job Description:
Manager III

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.

Is responsible for the day to day administrative and operations aspects of the RGSC Outpatient Clinic under the supervision and direct reports to the facility Medical Director. Directs the predominantly indigent clinic thru changes in Health Care Reform implementation. In the clinic will direct, coordinate, track billing and coding operational flow and review financial reports. Evaluates and improves the medical administrative operations of the outpatient clinic to provide medical and behavioral healthcare, phlebotomy, x- rays, pharmacy, nutrition, and social services. Develops short- and long-term goals and targets with objectives to achieving organizational expectations as defined by HHSC, Joint Commission and regulatory agencies. Works under minimal direction with extensive latitude for the use of initiative and independent judgment. Manage contracts to maintain and provide clinic services. Achieves high productive output while maintaining high staff and patient morale. Ability to speak and communicates with patients in Spanish. Performs other duties as assigned, including Executive Leadership On Call duties for State Hospital when assigned. Compliance with DSHS Immunization Policy is required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable). Employee will participate in committees assigned and continue work duties during a state mandated emergency evacuation. Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Responsible for managing the overall day to day operations of the clinic to ensure that continuous, quality, accurate, timely and cost-effective services are provided. Supervises the direct care programs of the outpatient clinic. Selects staff, directs the workflow, conducts performance plans, counseling's and evaluations. Collaborates with providers and supervisors/managers from other departments to ensure a high quality patient experience. Provides effective leadership and promotes teamwork. Responsible for patient relations related to professional staff and other departments to ensure the highest level of patient satisfaction. Discusses, investigates and responds to employee and patient grievances and dissatisfaction in order to resolve conflicts. Deals with general personnel management policy matters affecting the clinic.

Establishes and updates policies and procedures in accordance with practice, facility and system policies and procedures, standard practices of the profession, and related local, state, and federal laws. Develop goals and performance expectations for staff, conducts monthly meeting and produces an Annual OPC Program Evaluation. Assists in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission goals and objectives. Administers the internal review, quality and productivity initiatives for the clinic. Ensure compliance for various accrediting bodies and government agencies and coordinates reviews, audits, education and training to maintain compliant status.

Responsible for implementation of Health Care Reform, Medical Office Business coding and billing operational flow related to the clinic revenue and financial impact. Ensure proper accounting controls and practices are followed in clinic areas. Monitor delivery of patient services to include physician clinic productivity data and forecast and prepare for all changes needed or impacted by patient load, billing/collecting procedures and governmental regulations. Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports. Manage space planning, repair and renovations. Function as the clinic liaison with patients, businesses, hospitals, academic institutions and faculty for student training.

Maintains administration of on-site Electronic Medical Record regarding all state and federal regulations governing HIPPA, EMR updates, HL-7 interfaces, and ICD-10 upgrades. Maintains oversight of on-site computer and medical equipment product maintenance schedules. Oversees the purchases of supplies needed for short and long term operation and function of the clinic programs. Negotiates and manages professional and service contracts. Represents the Outpatient Clinic at meetings, hearings, conferences, seminars, and panels. Conducts monthly department supervisor meetings. Maintains monthly performance data and submits quarterly reports to Quality Management. Appoints designee to lead and/or serve in the Manager’s absence.

Employee actively participates and /or serves in a supporting role to meet the agency's obligations for disaster response and /or recovery or Continuity of Operations (COOP) activation. Compliance with DSHS Immunization Policy required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable). Employee will participate in committees assigned, Executive OnCall for MH and ICF-IID and/or serve in a role assigned by the supervisor. Duties continue during a state mandated emergency evacuation.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities:
Knowledge of Local, State, and Federal laws and regulations relevant to state hospital program areas.
Knowledge of the principles and practices of public administration.
Knowledge of management to permit function within administrative and support requirements of state government.
Knowledge of transformative Health Care Reform, Medical Office business operations.
Knowledge of budgeting, and quality improvement process and personnel management.
Knowledge of writing and managing grants.
Knowledge of ICD10 coding and billing operational flow and financial skills.
Skilled in written and oral communication in English and Spanish.
Skilled in organizing and prioritizing workload.
Skilled in working in committees, interacting with diverse groups respectfully and effectively.
Skilled in using a computer, report writing, email and internet-based equipment and software, such as Outlook, Word, Excel, and PowerPoint.
Skilled in handling difficult, emotionally charged, or sensitive situations.
Ability to think strategically and Ability to adapt to change effectively.
Ability to work on multiple projects and meet time sensitive deadlines.
Ability to maintain confidentiality and promote its maintenance effectively with groups.
Ability to lead and organize employees, contractors, and volunteers for effective and efficient performance of duties.
Ability to direct and organize conceptual program activities.
Ability to establish program goals and objectives that support the strategic plans to which the programs are accountable.
Ability to identify problems, evaluate policies and procedures.
Ability to prepare concise reports.
Ability to make PowerPoint and verbal presentations.

---