Temporary Texas Works Advisor III
2 weeks ago
This is a temporary position that is expected to end on 08/31/. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division State and Regional Operations (SRO) is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team
Performs complex technical, administrative, and management work for a direct delivery unit. Completes unit reports, special narrative or statistical reports, and responds to complex high profile client complaints. Serves as a lead worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback. Serves as the acting supervisor in the unit supervisor's absence. Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff. Initiates, monitors, and manages service improvement projects and reports on activities. Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs. Completes formal reports and narratives for management. Provides general information and assistance to clients regarding programs and application process. Reviews suspected fraud cases and makes referrals to investigators. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Position may be reassigned On-the-Job training (OJT) unit as needed. This position may require up to 40% of travel.
Essential Job Functions:
•Provide efficient customer service when interacting with internal and external customers.
•Assists in interpreting policy, training new workers, completing unit reports, resolving and responding to customer complaints.
•Reviews case records to determine compliance with policies and procedures to identify trends and for corrective action.
•Assists in support unit activities including case reading, troubleshooting, second level reviews, and On the Job Training assignments.
•Assists in developing standards or procedures for assigned area.
•Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine eligibility for public assistance programs.
•Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
•Meet agency performance standards for case processing and benefit authorization.
•Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
•Attend work on a regular and predictable schedule in accordance with agency leave policy.
•Perform other duties as assigned, including acting in the supervisor’s absence. Knowledge Skills Abilities:
Knowledge of eligibility programs, requirements, and policies.
Knowledge of Health Insurance Portability Accountability Act (HIPPA) and Tax Sensitive information regulations.
Knowledge of interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements.
Ability to monitor, review and analyze data and reports.
Skill in handling and resolving complex case issues.
Skill in interpreting and applying agency, state, and federal rules, regulations, policies, and procedures.
Skill in the use of automated data systems.
Skill in providing good customer service.
Skill in effective verbal and written communication.
Ability to screen applications, verify eligibility criteria, and determine case dispositions.
Ability to interpret and apply agency, state, and federal rules, regulations, policy, and procedures.
Ability to develop and establish effective working relationships.
Ability to evaluate performance issues.
Ability to identify problems and evaluate alternatives.
Ability to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Ability to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines.
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