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Customer Service Assistant

2 months ago

Saint Louis, United States Blue Dot Hive Full time
Job Title: Customer Service Assistant Job Description:

We are seeking a motivated and friendly individual to join our team as a Customer Service Assistant. In this role you will be the first point of contact for our customers providing outstanding service and support to ensure their needs are met. This is a fantastic opportunity for someone looking to start their career in customer service and develop their skills in a supportive and dynamic environment.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via phone email and chat in a timely and professional manner.
  • Problem Resolution: Assist customers with product and service information resolving issues efficiently and effectively.
  • Order Processing: Handle order placements cancellations and returns ensuring accuracy and promptness.
  • Documentation: Maintain accurate records of customer interactions and transactions updating internal databases and systems.
  • Support Team Goals: Collaborate with team members to achieve customer service targets and improve overall customer satisfaction.
Qualifications:
  • High school diploma or equivalent required; associate’s or bachelor’s degree in a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Proficiency in basic computer applications including Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fastpaced environment.