Benefits Program Worker II

Found in: Talent US 2 C2 - 2 weeks ago


Chesapeake, United States City of Chesapeake Full time

Job Description

Benefits Program Worker II – Ongoing
GENERAL DESCRIPTION OF CLASS
The purpose of the position is to assist and support Chesapeake citizens in obtaining services provided by public and private agencies, and/or perform quality control for area of responsibility. The position is responsible for quality control and/or client assessment, referrals, eligibility determination for financial and medical assistance, service delivery, and reporting. The position works within a general outline of work to be performed; develops work methods and sequences under general supervision.

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

Interviews customer and conducts assessment of eligibility for services; explains available programs and services; assists with completion of application process.Provides direct services for emergency/short term needs; locates and coordinates community resources and makes referrals to community agencies.Dictates narrative of case; completes computer forms to establish case on various computer systems; analyzes available information and determines and recommends client eligibility.Interacts and coordinates with employers and outside professional agencies, such as medical facilities, court services, lawyers, schools, and funeral homes, to provide services for client.Examines public assistance records/cases for completeness and accuracy; reviews accounts payable to ensure accuracy and timeliness of assistance payments.Gathers and compiles information/data for periodic and special reports.Stays a breast of federal, state, and local guidelines and regulations for area of responsibility.Performs routine office tasks such as typing correspondence, data entry, filing, telephoning, faxing, and photocopying; maintains record system for area of responsibility.Attends staff, team, committee, and other professional meetings to exchange information; meets with general public and community organizations to discuss programs for area of responsibility. The City of Chesapeake offers an exceptional range of benefits. Please browse ourfor a full list of benefits and employee perks. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a bachelor’s degree or any equivalent combination of education and experience in accounting, sociology, or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of one year of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with City Driving Standards.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications - Two or more years of recent Benefits Programs Worker experience in Virginia Social Services determining eligibility for SNAP and Medicaid preferred
- Completed Phase I & II of SNAP and Medicaid (F & C, ABD)- One year or more of current Virginia Case Management System (VaCMS), SPIDeR, DMIS, and MMIS experience.
- Knowledge of Intake & Ongoing
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