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Texas Works Advisor II
3 months ago
Texas Works Advisor II
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Texas Works Advisor position within the Office of Medical and Social Services (MSS), Access and Eligibility Services (AES) Eligibility Services Division. The MSS is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
(***Open to current AES/Texas Works Employees Only***)
Texas Works Advisor II (CT) processes appeal requests and represents the agency during the Fair Hearing Process. Accurately determines eligibility for TANF, SNAP (food stamps), Medicaid and/or Medicaid for the Elderly and People with Disabilities (MEPD) programs. Work involves interviewing clients in person or via outbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements. Work involves making outbound calls to verify client information. Reviews eligibility of clients for ongoing services. Job requires detailed oriented individuals with ability to apply complex policies and procedures. May be assigned to special projects as needed.
Essential Job Functions:
Maintains a regular and predictable work schedule. Processes Fair Hearing requests, testifies during Fair Hearings as a technical authority on eligibility issues, and implements Fair Hearing decisions. Reviews case records to determine validity and accuracy of eligibility determinations made by local office Advisors.
Conducts case reviews and obtains information by observing and recording findings. Provides guidance to regional staff concerning potential errors made on a case. Resolves complaints and escalated issues.
Counsels’ clients on social services programs, and other state and federal regulations. Research policies and collaborates with regional attorneys. Confers with Legal and Policy staff to obtain additional information bearing on hearings. Coordinates hearing activities, to include notifying key stakeholders of upcoming hearings to ensure that they attend said hearings as a witness. Interviews clients or authorized representatives via phone or in person to gather information to determine eligibility for benefits. Processes changes to client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and calculates income and resources to determine client financial eligibility. Conducts collateral cold calls via conference line to obtain verification of client information. Documents case records using automated systems to form a record for each client. Communicates effectively with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Performs shadowing activities with incoming staff. Perform other duties as assigned. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines, interview service times, standards, and thresholds. Knowledge Skills Abilities:
Knowledge of interviewing techniques to obtain highly personal information, make inquiries, and resolve conflicting client statements • Ability to perform basic arithmetic functions, including using decimals and computing percentages.
Ability to maintain effective working relationships with others • Ability to actively listen to clients, elicit, relate and evaluate information, and interpret terms • Ability to complete work within specified deadlines • Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies • Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently • Ability to identify conflicting information provided by the clients or their authorized representatives • Ability to operate computer equipment • Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts • Skill in organizing, prioritizing, writing, proofreading, editing, filing, record keeping, and interpersonal communication • Skill in communicating effectively both verbally and in writing. • Ability to work in a dynamic fast paced and constant changing environment • Ability and skill to perform data entry • Knowledge of computer functionality and use of Internet, Microsoft Word, Excel and Outlook • TIERS and Eligibility Workload Management System (EWMS) knowledge preferred. Knowledge in SNAP and Medicaid policy and procedures is required. Ability to work independently and under limited supervision. Knowledge in TANF policy and procedures is preferred.
