Program Support Assistant

Found in: Talent US 2 C2 - 7 days ago

Tuskegee, United States Veterans Health Administration Full time

Summary

The Program Support Assistant (PSA) is assigned to Nursing, Patient Care Services. The incumbent performs administrative support duties with considerable latitude for the exercise of independent judgment program. Their assigned sections in assist with completing tasks may include Nursing (Ambulatory Care; Acute Care and Specialties; Geriatrics Extended Care & Rehabilitation; Mental Health and Operations); Patient Advocates; Social Work; Sterile Processing and Veterans Engagement.

Duties

These duties include but are not limited to: Quality improvement activities Service recovery Participation in and coordination of research projects Promoting education for patients and staff Patient care coordination, oversite of scheduling Referrals and consults within the facility and community care The overall collaboration of administrative oversight for operations and quality control within the program area to include coordination with multidisciplinary team members Serve as liaison with other services that support Patient Care Services such as Call Center Pharmacy, Infection Control, Logistics, Engineering, Business Office, Human Resources, Administration, VISN, Contracting, Revenue, Education, and Care in the Community. Responsible for offering service specialized administrative assistance, supporting recruitment processes, managing reports and data such as performance measures, All Employee Survey (AES), clinic utilization data, missed opportunity and no-show data, workload information, open encounters and unsigned progress notes Assisting with scheduling duties, phone management, calling patients when necessary Learns and proficiently utilizes ACUSTAF and VATAS for timekeeping/timecard purposes Independently researches, coordinates and composes replies to routine, non-clinical correspondence with no direction of supervisor Schedules meetings, conference calls, special orientations, presentations, program training, and equipment/supply delivery, installation and training Prepares meeting minutes and has responsibility for following up on all action items to ensure completeness Complete additional duties/tasks as assigned
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:00am- 4:30pm
Position Description/PD#: Program Support Assistant (Nursing, Mental Health) / PD111060
Financial Disclosure Report: Not required

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