Computer Assistant

Summary

Eligibilities being considered and other IMPORTANT information.

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Duties

WHAT IS THE WAGE AND DIVISION (W&I) DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas: Wage and Investment Service Centers Brookhaven Accounts Management

The following are the duties of this position at the full working level. Receives requests from users of taxpayer account databases concerning problems in processing of data
transactions. Reviews on-line computer reports and diagnostic transcripts to locate problems/errors. Performs research to determine causes of problems/errors including system requirements, computer program
requirements and processes, and the nature of transactions. Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of
transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with
system programming. Researches cause for problems/errors using a wide variety of computer programs, IRS
manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing. Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to
discuss corrections and changes to the programming. Participates in simulation testing of National Office
programs, as well as the implementation of program changes. Performs research on proposed deletions of erroneous accounts, transactions, payments, and modules from
taxpayer account databases. Proceeds with deletions when no account activity is ongoing or anticipated. Enters
employee numbers of employees designated to perform quality review of user transactions. Inputs and
maintains case control data to issue weekly, monthly, and quarterly inventory and status of cases. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

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