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Customer Service Assistant 2
4 months ago
Job Overview:
This position resides in the of .Duties include being the primary contact for internal and external customers and is the primary contact for providing information to customers about unclaimed property that has been escheated to the State of Montana. The incumbent provides information and technical assistance and resolves problems regarding taxes, fees and licenses, unclaimed property, business personal property reporting, livestock reporting, and Department web-based filing and payment processes. The position does not supervise other staff.
can deliver outstanding customer service enjoy problem solving adapt quickly to changes in the environment and assignments. have strong communication and listening skills. can multitask, prioritize, and manage time effectively thrive in a dynamic and collaborative environment Principles and practices of licensing, registration, application, valuation, and processing for various tax types Federal and state statutes, administrative rules, policies, and procedures Department business practices Office operations and business communications Records management Rules, procedures, and operations related to identifying and locating taxpayers and determining the extent of their tax liabilities (regulations regarding corporations, out-of-state taxpayers, bankruptcy, amended forms, bad debts, etc.) Research techniques to identify and locate individuals and validate identities Customer service standards Research and analysis Accuracy and attention to detail Conflict resolution & customer service Microsoft programs and other data base applications Written, verbal, and interpersonal communicationWhat can you expect from us in return for your work with our agency?
computer systems and tax guidelines training health, dental, and vision benefits work/Life balance retirement plans paid time off flexible scheduling teleworking opportunities available upon completion of trainingYou would be a great fit for this position if you have:
Multitask, prioritize, and manage time effectively Demonstrate self-motivation Follow instructions Adapt quickly to changes in the environment and assignments Handling multiple priorities under deadlines Thrive in a dynamic and collaborative environmentWorking Conditions
Work hours may exceed 40 hours from time to time, including weekends. Office environment. Lifting is infrequent, less than 15 pounds. Some travel may be required, must have a valid driver’s license.To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.
(All computer systems and tax guidelines will be trained on the job.)
REMOTE/TELEWORK: This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
HOW TO APPLY
To be considered for this position, via the “Apply Online” button located on this posting.
