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Customer Service Officer- Remittance Industries
2 months ago
Roles & Responsibilities
The Remittance Advice Office Staff plays a crucial role in facilitating and managing remittance processes within an organization. This position involves handling incoming payments, verifying accuracy, and ensuring timely processing. The primary responsibility is to ensure that all financial transactions related to remittance are executed efficiently and in compliance with company policies.
Key Responsibilities:
Payment Processing:
Receive and process remittance advice, payments, and related documents from customers and clients.
Verify the accuracy of payment details, including amounts, account information, and transaction references.
Record Keeping:
Maintain accurate and up-to-date records of all incoming payments and remittance transactions.
Organize and file remittance documents for easy retrieval and reference.
Communication:
Communicate with customers, clients, and internal departments to resolve any discrepancies in payment information.
Respond to inquiries regarding remittance processes and payment status.
Data Entry:
Enter payment details into the company's financial system or database accurately and promptly.
Ensure the confidentiality and security of sensitive financial information.
Reconciliation:
Reconcile remittance records with financial statements to identify and resolve any discrepancies.
Collaborate with accounting or finance teams to ensure accurate reporting.
Reporting:
Generate and provide regular reports on remittance activities, payment trends, and outstanding balances.
Contribute to the analysis of remittance data for decision-making purposes.
Compliance:
Adhere to company policies, financial regulations, and industry standards related to remittance processes.
Stay informed about changes in regulations affecting payment processing and incorporate updates into daily tasks.
Customer Service:
Provide excellent customer service to clients and internal stakeholders, addressing any concerns or inquiries promptly and professionally.
Continuous Improvement:
Identify opportunities for process improvements to enhance efficiency and accuracy in remittance procedures.
Collaborate with cross-functional teams to implement changes and streamline workflows.
Qualifications and Skills:
High school diploma or equivalent; additional education in finance, accounting, or a related field is a plus.
Proven experience in payment processing or a similar financial role.
Strong attention to detail and accuracy in data entry.
Excellent communication and interpersonal skills.
Familiarity with financial software and databases.
Ability to work independently and as part of a team.
Those have multilanguange - ability communicate with Indo- China Market ( Burmese ) ability would be advantanges.
Those
Knowledge of relevant regulations and compliance standards.
