Box Office Customer Service Representative

4 weeks ago


West Palm Beach, United States The Raymond F. Kravis Center Full time

The Kravis Center Box Office Customer Service Representative (Part-time) The Kravis Center is seeking enthusiastic and customer-focused Box Office Customer Service Representatives to join our team. In this role, you will be the face of our organization, providing exceptional service to patrons both in person and over the phone. You will handle ticket sales, assist with inquiries, and ensure a positive experience for all visitors. If you enjoy working in a lively environment and have a passion for the performing arts and customer service, we invite you to apply Duties/Responsibilities: Assist in the selling of tickets for all Kravis Center ticketed events through variouschannels, including in-person, phone, and online platforms. Process paymentsand handle cash/credit card/check transactions accurately. Assist patrons with inquiries about events, ticket availability, seating options, andvenue information. Resolve any issues or concerns promptly and professionally. Greet customers warmly, answer questions, and provide information aboutupcoming events. Maintain a positive and professional demeanor at all times. Address and resolve customer complaints and issues related to ticketing or event. Escalate complex issues to supervisors when necessary. Ensure that all daily transactions, including ticket sales, gift certificates, checks and cash, balance out at the end of the day. Perform other duties as assigned. Qualifications/Experience: High school diploma or equivalent required; additional education or training incustomer service or hospitality is a plus. Two (2) years of previous experience in customer service for a live entertainmentvenue or in the hospitality industry preferred. Experience handling cash/creditcard or check transactions and working with box office ticketing systems. Strong communication and interpersonal skills; ability to handle high-stresssituations with a calm and professional approach while always maintaining a positive attitude a must. Ability to quickly learn database systems i.e. experience with Tessitura a plus. Proficient in the use of Microsoft 365 Suite preferred. Able to work varying shifts, including evenings, weekends, and holidays asrequired by event schedules. recblid 2dzj7pe45p1whed64wpbqwsbt2ajnn



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