Human Services and Public Health Area Manager

Found in: Talent US 2 C2 - 1 week ago

Minneapolis, United States Hennepin County Full time

Description

The Economic Supports area within the Human Services and Public Health (HSPH) department is seeking a Human Services Area Manager for the Health Care Enrollment and Eligibility Operations teams. This position will be responsible for setting a strategic vision and directing, coordinating, planning, monitoring, and evaluating daily activities of Hennepin County’s administration of Minnesota public health care eligibility and enrollment policies and systems. This position will be responsible for efficient service delivery, financial operational management, and staffing. This position is new and will be joining the Economic Supports Leadership team. This position will work collaboratively with the leadership team and with other leaders within HSPH to accomplish goals, with a focus on eliminating racial disparities, promoting equity and creating a vibrant workplace culture and a dignified experience for the people we serve.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a  $500  referral bonus. For more information visit theemployee referral program page. 

Location and hours:
This position is hybrid and will be performed at one of the Hennepin County Human Service Center Locations and remote as job duties require. Work hours are flexible and will be primarily days, Monday through Friday from 8 a.m. - 4:30 p.m. with occasional evenings to attend meetings. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500  toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:
This is a full-time, benefit earning position.

This position is internally classified as a Human Services and Public Health Area Manager.
Click here to view the job classification specification.


In this position you will: Work closely with the Director and Senior Department Administrator as part of a leadership team with a shared commitment to eliminating racial disparities, improving efficiency of service delivery, and using data to inform options to influence program operations and public policy development. Plan, organize, direct, and evaluate the administration of health care enrollment and eligibility operations for more than 300,000 Hennepin County residents enrolled in Minnesota Health Care programs. Establish and maintain effective working relationships with key stakeholders including county human services leaders, state agency leaders, other counties, community groups, and health plans to develop partnerships and align plans and strategies to focus on improved outcomes for people enrolled in public health care programs. Manage finances and funding, including budget development, on-going financial review, expense and revenue tracking, and balancing expenditures to revenues. Communicate the department and county vision, strategic direction and purpose, and inspire and motivate others to share the vision and work towards its achievement; develop and implement performance measures that align with department outcomes. Promote employee development and engagement in area and department-wide activities; create and promote an adaptive and diverse workforce.

Need to have: One of the following:Eight years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.Bachelor's degree in behavioral/social science, business administration, nursing, public administration, public health, or related field, and four years or more of supervisory experience in an area related to the position, at least two years at the program level or equivalent.Master's degree or higher in one of the above fields  and  three years or more of supervisory experience in an area related to the position, at least one year at the program level or equivalent. Nice to have: Experience:Withhealth care policy or operations, organizational development, cross-functional management, and/or integrated services design and delivery in a human services agency or related area.Developing initiatives and promoting discussion and organizational growth around diversity, equity & inclusion.Managing, cultivating, and supporting diverse work teams that promote inclusion, diversity, and equity.Managing teams responsible for high-volume caseloads. Working with Minnesota health care programs, including federal and state policies and rules governing eligibility.Designing, developing, and/or leading strategies focused on advancing racial equity and reducing racial disparities in the health care field.Fostering effective working relationships with internal and external contacts at all levels of responsibility.Establishing and maintaining collaborative working relationships with diverse stakeholders, including community and advocacy groups, union, executive leadership, local, state, and federal elected officials.Using data-driven strategies to guide performance and build new programs, goals, and policies.With human resources issues demonstrating the ability to make objective decisions, support managers and supervisors, and apply performance standards. Ability to:Exercise interpersonal skills across all levels of the organization and across program service areas.Foster an environment that recognizes and respects all people and provides culturally appropriate services.Develop and build high performing teams.Utilize critical thinking and creative problem-solving approaches while considering the interconnections and complexity of systems.Be flexible and comfortable with change, complexity, and ambiguity; inspire and motivate others to work towards a shared vision.Utilize a results-oriented philosophy in managing individual and team performance. Knowledge of:Minnesota health care programs, including federal and state policies and rules governing eligibility.Minnesota eligibility and data systems, including METS and MAXIS.

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