Clerk III

Job Description:
The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidate to fill the Integrity Support Services (ISS) Appeals and Mitigation (A&M) - Clerk III position within the Office of Medical and Social Services (MSS), Access & Eligibility Services Field Division. ISS A&M is driven by its mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. Ability to organize and prioritize work and address multiple tasks within tight deadlines ****Open to current ACCESS AND ELIGIBILITY (AES) employees only ****

Clerk III

Performs highly complex (senior level) clerical work under limited supervision with moderate latitude for the use of initiative and independent judgement. Provides a variety of clerical support services in an ISS A&M Unit. Provides secretarial support to A&M Support staff. Reviews incoming appeals for validity in terms of policy and procedure. Reviews public records to identify and retrieve data related to program workload.
Assists staff in filling out forms and providing information by mail or by phone. Reviews appeals and associated documents for required signature, date, and supporting documents. Logs tasks and assigns them for processing. Provide support to ISS A&M Mailbox. Assists supervisor with the scheduling of tasks. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews incoming appeals for validity and assists staff in filling out forms relating to appeals and hearing process.

Maintains tracking system of assignments to ensure timely completion.
Serve as the back up to other ISS A&M clerks as well as assist when needed for providing support for the ISS A&M Mailbox, scheduling of assignments, and assigning workload to designated staff.
Types conference notes, reports, letters, memos, staff meeting notes, travel, and routes mail appropriately. Completes additional tasks upon request of supervisor or other staff.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast pace environment, under constant pressure to meet required deadlines. Knowledge Skills Abilities:
Knowledge of internet usage. Knowledge of computers. Ability to listen to clients, elicit, relate, and evaluate information; and interpret terms as needed. Ability to complete required work within specified deadlines.
Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Knowledge of basic mathematics and the ability to complete basic mathematical calculations. Knowledge of clerical policies and procedures and records administration and maintenance techniques and procedures. Ability to communicate verbally and in writing. Ability to establish rapport with and relate to clients. Ability to maintain effective working relationships with others.

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