Clerical Specialist

4 months ago

Memphis, United States Shelby County Full time

Position Summary

Works under general supervision to perform a variety of entry-level clerical/administrative duties including but not limited to; data entry, case processing, use of various databases and computer applications as well as professional communication with customer and stakeholders to address needs.

Pay Grade:41 

Salary Commensurate with Experience and Education

Minimum Qualifications

100% -

1. Two (2) years of experience in appropriate clerical, bookkeeping, data processing or statistical work; AND

2. High school diploma or possess a GED; OR

3. One (1) year of appropriate clerical, bookkeeping, data processing, or statistical work; and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university.

4. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.


Duties and Responsibilities

1. Responds to customers and stakeholders via telephone, email or in person to appropriately address their need.

2. Receives, reviews and processes record, reports and other documents as required with accuracy and in conformance with established policies and procedures.

3. Processes and/or enters pertinent data into the computer or other record format.

4. Operates various office equipment.

5. Obtains data from various sources to prepare and compile standard reports.

6. Maintains files and computer records.

7. Mails or issues in person department specific authorized documents or materials as required.

8 Collects fees and other required monetary charges related to department specific services and processes.

9. Assists other clerical employees.

10. Performs other related duties as required or directed.


KSA's

KSAs - 1. Knowledge of planning, organizing and maintaining an effective and efficient workflow.
2. Ability to effectively utilize unfamiliar databases in a limited amount of time.
3. Ability to professionally communicate with stakeholders and public with courtesy and tact.
4. Ability to work independently based on directives provided by lead staff.
5. Ability to express ideas clearly, concisely and effectively, verbally and in writing.
6.Ability to resolve problem situations.
7.Ability to become proficient in Microsoft Word and Excel in a reasonable time period.

Special Requirements

1. Must be available for shift, weekend and holiday work as required.

2. Must be able to work in a jail secured environment as needed.

3. Must maintain reliable transportation.

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.

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