Field Technical Support

4 weeks ago

Chicago, United States BCforward Full time
Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support in Chicago, IL

Position Title: Field Technical Support

Location: Chicago, IL

Anticipated Start Date: 10/01/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months (Contract)

Job Type: [FULLTIME (>=40 HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $55/hr to $60/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Provides on-site field support to customers. Performs complex installations, repairs, upgrades and maintenance on hardware/software and equipment.

Essential Job Functions

* Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. Reviews and approves operational quality of system equipment.

* Resolves customer problems in the areas of hardware/software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.

* Instructs customers in the operation and maintenance of systems/equipment.

* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

* Acts as a liaison with customers on administrative and technical matters for assigned projects.

* Performs complex analysis and prepares reports on system problem trends and issues.

* Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

* High school diploma or G.E.D.

* Six or more years of field support experience

* Experience working with the company's hardware, software and equipment products

* Experience working with customer technology and support requirements

Other Qualifications

* Good interpersonal skills to resolve field support problems

* Strong analytical and problem solving skills

* Good communication skills

* Good time management and organizational skills

* Ability to resolve complex hardware/software and equipment problems

* Ability to provide guidance to other field engineers

* Willingness to travel

Work Environment

* Office environment

* May require weekend work

* May require shift work

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Field Support, IT Support, Field Technician

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229570 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Chicago, IL (Onsite)

Job Type
Information Technology

Experience
Not Specified

Date Posted
09/24/2024

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