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Medical Support Assistant
4 months ago
Summary
The Medical Support Assistant (MSA) serves in the Community Care Department at the Tomah Veterans Affairs Medical Center. The Medical Support Assistant is responsible for a range of duties related to telephone support and management, consult tracking, scanning, receiving and processing of all mail.NOTE: This position is eligible for 3 days plus of telework after training and will be discussed at interview.
Duties
Queries patient as to current address and phone number, updating information as needed.Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
Assists in training new employees and in updating procedures with experienced employees.
Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
Demonstrates ability to effectively communicate both orally and in writing.
Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
Creates and maintains an environment that ensures confidentiality and privacy of patient information.
Work Schedule : Monday - Friday; 7:30 AM - 4:00 PM
Telework Eligible: Telework up to 3 days a week after completing 90 day orientation and successfully meeting required metrics
Virtual: This is not a virtual position.
Functional Statement # : 000000
Fi nancial Disclosure Report: Not required
