TPWD - Customer Service Representative I (Fluctuating Hours)

5 months ago

Johnson City, United States PARKS AND WILDLIFE DEPARTMENT Full time

GENERAL DESCRIPTION

:

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and is responsible for providing information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence.Assists with the housekeeping and custodial duties of the park Headquarters building.Operates credit card machine, campsite registration and computer sales machine.Works under close supervision, with minimal latitude for the use of initiative and independent judgment.Performs additional duties as assigned.Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE :Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs.

Qualifications

MINIMUM QUALIFICATIONS :

Education :

High School Diploma or GED.

Experience :

No experience required.

Licensure :

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS :

Experience :

Six months experience in customer service;

Six months working with the public and handling monies;

Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry;

Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES :

Knowledge of administrativeand clerical procedures;

Knowledge of general office practices;

Knowledge of telephone procedures and etiquette;

Knowledge of accounting/accountability of revenue collection;

Knowledge of basic mathematics;

Skill in MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work under stressful conditions during peak workload periods;

Ability to work as a member of a team;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the TPWD safety program.

WORKING CONDITIONS :

Required to work in a high visitation public park with overnight camping;

Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing work schedules;

This position will fluctuate between part-time and full-time status throughout the term of employment.Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates;

Hours may be reduced or extended as needed through primary peak season from March to September;

Hours may be reduced or increased dependent upon funding;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in all State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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