Customer Service Representative

4 days ago

Kansas City, United States Johnson Controls Full time
Customer Service Representative at Johnson Controls summary:

As a Customer Service Representative, you will serve as an Emergency Dispatch Operator, responding to alarm signals and ensuring proper documentation of incidents. The role involves a paid training program to equip you with the necessary skills for dispatch operations. Candidates with bilingual proficiency in Spanish and English are encouraged to apply, with opportunities for raises and bonuses within the first year.

Customer Service Agents and/or Dispatchers Needed:

Starting at $14-$16 hourly based on experience Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation. 

What you will do

  • Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens. 

  • You will learn about the dispatch operator role and standard operating procedures through our paid training course. 
  • Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. 
  • Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.

How you will do itAs an Emergency Dispatch Operator, you will participate in a five-week training program.  We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. 

You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year

What we look forRequired
  • Must be 18 years old
  • Multiple shifts available
  • Minimum of six (6) months of customer service experience; one year or more call center experience preferred 

Preferred
  • High school diploma or GED preferred
  • Excellent communication skills
  • Able to type between 20 - 25 wpm
  • Basic knowledge of computer applications
  • Ability to work efficiently under pressure
  • Strong problem-solving skills
  • Strong organizational skills
  • Strong work ethic 

Day Shifts Available Full Time

Training Class Start Date: Monday, December 16th, 2024Time: 8:00 AM - 4:30 PM CST Monday through Friday for 4 weeks

#JCI


Keywords:

customer service, emergency dispatch, alarm response, bilingual, communication skills, call center, training program, dispatch operator, problem-solving, career advancement

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