Office Manager

Job Duties

THE AGENCY 
The Virginia Department of Conservation and Recreation is the state’s lead conservation agency and it takes a diverse agency to work for a diverse commonwealth. DCR protects what people care about – access to the outdoors, natural habitats, open spaces, clean water and safe infrastructure. We manage 43 Virginia State Parks, which has thousands of campsites, hundreds of cabins, beaches, festivals, educational programs, more than 500 miles of trails … the list goes on. 
 
If you’re someone who wants to love what you do, and make a difference, DCR is the place for you 

The Virginia Department of Conservation and Recreation offers paid leave, 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) and is a federally recognized Public Service Loan Forgiveness (PSLF) employer. 

 
THE DIVISION 
The Division of Virginia State Parks fulfills its mission “to conserve the natural, scenic, historic and cultural resources of the Commonwealth and provide recreational and educational opportunities consistent with the good stewardship of these lands, waters and facilities that leaves them unimpaired for future generations” by operating a system of 41 state parks that encompass over 75,000 acres; over 1200 buildings, almost 1700 campsites; over 300 cabins; over 700 miles of trails; nearly 500 miles of shoreline; 36 lakes and ponds; 11 swimming beaches; 4 international dark sky sites, and offers over 20,000 educational programs and workshops each year. Managed by a full time staff of 275 and a wage staff of 1000+ during the prime season, Virginia’s award-winning state park system boasts an incredible and diverse array of natural, cultural, historical and recreational resources; including parks in the mountains; on the ocean; on the Chesapeake Bay; on 8 major rivers; on 4 major lakes; 4 rail trails; and 3 battlefield sites, and 32 sites listed on the National Historic Registry. It is our honor and privilege to play host to more than 10 million visitors annually and to offer recreational enjoyment that positively impacts local communities and the Commonwealth overall (to the tune of an economic impact that exceeds $324 million).
 
THE PARK 
Clinch River State Park, located in Russell and Wise Counties opened in 2021. The park will be the first blue-way, state park of its kind established in the Commonwealth of Virginia. Clinch River State Park consists of two anchor properties (430 – 750 acres) connected by multiple canoe/kayak access points along about 100 miles of the Clinch River. Some of the access points will be part of the state park while other partner agencies and localities will own additional launch access points. The anchor properties and launch points will comprise a “string of pearls” along the Clinch River for outdoor enthusiasts to access the river, participate in educational programming about the river’s ecological diversity, and enjoy the beauty of what The Nature Conservancy has deemed “One of the Last, Great Places,” due to the river’s tremendous globally significant biodiversity. The anchor properties and access points are still in the acquisition phase, except for the “Sugar Hill” unit which has river access, several miles of hiking trails, and a picnic shelter; all of which are open to the public and used daily. 

 
THE OPPORTUNITY
The Office Manager oversees a state park administrative field office and all associated functions. This includes hiring, training, scheduling, and supervising a minimum of two wage administrative employees as well as training and oversight of all park staff on the Division’s cash management procedures. The position also performs customer service duties in person, by telephone and email; oversees the park’s merchandise and retail sales operation; oversees revenue collections through point-of-sale systems, processing of delegated authority orders through Division’s Cardinal Procurement and eVA Software, procurement of goods and services, and all associated paperwork for hiring, termination and end of season separation for wage employees. Incumbent will be responsible for all payroll duties for wage employees, ordering office supplies, budget tracking and reconciliations, and reports submittals to park management. The position will oversee the park volunteer management program and completes volunteer and employee recognition award programs. This position will assist other staff in the presentation of the park’s public interpretive education programming. Position will require occasional overnight travel for training and meetings. Shifts may vary and include some holidays and weekends. 

Minimum Qualifications

Experience in a customer service and/or public relations environment. 

Experience with variety of office equipment and systems such as computers, Microsoft Office, Excel, Outlook, Word, Quicken, Canva, Publisher, printers, copiers and calculators. 

Cash Management experience 

Budget Tracking and Management experience 

Individual and Group Volunteer recruitment and management 

Merchandise and Retail sales experience 

Additional Considerations

Previous experience in a state park or a similar setting is very helpful. 

Familiarity with state accounting procedures, procurement of goods, and financial systems 

Experience recruiting, hiring, supervising, managing personnel and their paperwork related to hiring submissions, monitoring timesheets, scheduling and submitting payroll.

Working knowledge of accounting/bookkeeping principles is required. 

Ability to interpret policies and procedures for special use permit applications. 

Ability to train staff through verbal, written and visual communications.

Experience managing inventories and assets. 

Experience and knowledge of filing and record keeping policies and procedures. 

Ability to present public interpretive education programming 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

A valid State Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.

DCR is committed to the principles of equal employment opportunity and the highest ideals of diversity, equity, and inclusion. We believe that our greatest strength lies in the individual differences, experiences, and skillsets that our employees bring to the table. Because of this, we strongly encourage applications from all walks of life, and we welcome all contributions in terms of age, beliefs, color, culture, disability, education, ethnicity, gender identity/expression, language, national origin, race, religion, sex, sexual orientation, and veteran’s status.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.

Submission of an online application is required for this position. DCR does not accept applications, resumes, cover letters, etc. for this vacancy in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience.

Minorities, individuals with disabilities, veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Employment in all positions within the Virginia State Parks is contingent upon satisfactory completion of a background check including a criminal history record check.

Contact Information

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In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.