Retail Manager

2 weeks ago

Sun Prairie, United States Bass Pro, LLC Full time

POSITION SUMMARY:

This Retail Manager position for our Bass Pro Shops and Cabela‘s CLUB program is a unique position in our retail locations. The Bass Pro Shops and Cabela‘s CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors. As a salaried member of the leadership team your day will vary from your primary role of overseeing and driving the Bass Pro Shops and Cabela‘s CLUB credit program and CLUB customer experience culture throughout the store, to supporting the entire team during your Manager on Duty shifts.

Our most successful CLUB Membership Managers are those who:

  • Inspire others to deliver an outstanding CLUB Customer Service Experience every time

  • Influence others by building strong and trusting relationships through collaborative efforts

  • Are servant leaders at heart and passionate about the team, always remaining transparent, empathetic, and honest

  • Are passionate about being a coach and trainer to store leadership, peers, and outfitters throughout the store; being a coach of coaches

  • Are great at multi-tasking and love working in a fast-paced, ever-changing environment

  • Are metrics and compliance driven; always striving to improve results and resilient when faced with setbacks

ESSENTIAL FUNCTIONS:

Customer Experience

  • Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations. Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility.

  • Actively listens to customers to address questions and concerns regarding the CLUB program. Develops and implements strategies to improve the CLUB customer experience.

  • Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers

  • Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela‘s CLUB brand standards

Influential Leader and Trainer

  • Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence.

  • Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.

  • Leads by example, serves as a role model and coach for peers and outfitters.

  • Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.

  • Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture. Regularly recognizes others‘ contributions and successes in getting CLUB referrals.

Builds Great Talent

  • Creates a strategy around recruiting and retaining great talent. Forward thinking; sees the value of hiring the right CLUB Outfitters and building strong teams. Leverages tools and resources available to recruit and retain hourly CLUB Outfitters.

  • Promotes a positive outfitter centric culture focused on developing self and others. Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement.

Compliance and Analytics

  • Designs and executes strategies to help meet key CLUB metrics. Reviews and analyzes CLUB reporting daily for key performance metrics. Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed.

  • Executes all Bass Pro Shops and Cabela‘s CLUB operational and compliance programs. Coordinates and improves execution of all department functions to further drive performance and compliance. Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store.

  • Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures.

  • ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role. There may be other related duties as assigned to support all areas of the store based on business needs.

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: High School Diploma or Equivalent

  • Years of experience: 2 to 4+ years Sales, Management, or Leadership Experience

KNOWLEDGE, SKILLS, AND ABILITY:

  • Ability to calculate figures and amounts such as discounts, commissions, and percentages.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to interpret a variety of other financial, legal, and technical information.

  • Ability to read and analyze certain reports. Ability to write reports and business correspondence.

  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.

  • Ability to conduct meetings and presentations to groups.

  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.

  • Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.

  • Demonstrated use of Team concept of Management

TRAVEL REQUIREMENTS:

  • As needed for training and CLUB off-site events

PHYSICAL REQUIREMENTS:

  • Constantly communicates with others to exchange information

  • Regularly computer work, walking and standing

  • Occasionally sitting and lifting up to 50lbs

  • Occasionally work in outdoor elements, hot and cold temperatures

  • Occasionally work in noisy environments

WORK ENVIRONMENT:

  • Retail/Store

INDEPENDENT JUDGEMENT:

  • Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at .

Bass Pro Shops

  • Retail Sales Team Lead

    4 weeks ago

    Sun Prairie, United States The Market Social Full time

    Responsibilities: Lead and inspire a team of retail sales associates to deliver exceptional customer service and drive sales Provide coaching, guidance, and ongoing training to ensure team members reach their full potential Oversee daily operations on the sales floor, including opening and closing procedures Collaborate with management to develop and...

  • Retail Merchandising Opportunity in the Celebrations Marketplace

    1 week ago

    Sun Prairie, Wisconsin, United States American Greetings Full time

    Job Overview:American Greetings, a global leader in the Celebrations marketplace, is seeking a Support Merchandiser to join our team. As a vital part of our company's purpose, you will help people celebrate holidays, each other, and all of life's special moments by making the world a more thoughtful and caring place every single day.Salary Information:The...

  • Retail Merchandiser Team Lead

    4 months ago

    Eden Prairie, United States SAS Retail Merchandising Full time

    Hey detail-oriented person! We handle product movement at retail. We display it, we move it, we track it; making sure stores and their product suppliers have the best opportunities for optimal sales. Is your retail career ready for a boost? Looking for the next step and a path to management? Then make sure you choose the right place to grow. We offer great...

  • Merchandiser Travel Retail Service

    6 months ago

    Sun Prairie, United States Acosta Full time

    Start your career with Premium. #WeArePremium Merchandiser Travel Retail Service General Information Company: ACO-US Location: SUN PRAIRIE, Wisconsin, 53590 Ref #: 63978 Function: Merchandising Employment Duration: Full-time Benefits: Medical, dental and vision insurance Company-paid life insurance, short-term and long-term...

  • Retail Associate Manager

    5 days ago

    Grand Prairie, Texas, United States Cash America Full time

    Job Overview:Cash America is seeking a Retail Associate Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our retail store, ensuring that all tasks are completed efficiently and effectively.The ideal candidate will have excellent leadership and management skills, with the ability to motivate and...

  • Territory Sales Manager

    1 month ago

    Sun Prairie, United States SUPERIOR TECHNICAL RESOURCES INC Full time

    JOB REQUIREMENTS: Description Acara Solutions is seeking a Territory Sales Manager to join our client on a Full Time Direct Hire opportunity located in Cottage Grove WI Client has a trusted name with over 32 years of community commitment, recognized for having a strong national presence with over 200 distribution centers and 35,000 retail partners, they...

  • Sales Manager

    6 months ago

    Eden Prairie, United States Retail Space Solutions LLC Full time

    Retail Space Solutions LLC Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Position Summary: The Grocery Sales Manager...

  • Retail Store Operations Manager

    1 week ago

    Eden Prairie, Minnesota, United States EEG Management Full time

    We are seeking a skilled Retail Store Operations Manager to lead profitable operations of our store.Job SummaryThis is an exciting opportunity to join EEG Management as a Store Manager, overseeing the daily activities of a retail store. As a key member of our team, you will be responsible for executing the focal points of the store, which include Customer...

  • Retail Operations Manager

    1 week ago

    Prairie Village, Kansas, United States Waterway Carwash Full time

    Waterway Carwash Overview">We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Waterway Carwash. As a Retail Operations Manager, you will be responsible for overseeing daily operations, leading a team to provide exceptional customer service in a fast-paced outdoor environment.">Salary and Benefits">The estimated...

  • Senior Retail Sales Manager

    1 week ago

    Pleasant Prairie, Wisconsin, United States Samsonite Full time

    We are seeking a highly motivated and experienced Senior Retail Sales Manager to join our team at Samsonite. This is an exciting opportunity for a sales-driven professional to lead our retail operations and drive business growth.About the RoleAs a Senior Retail Sales Manager, you will be responsible for leading a team of sales professionals to achieve sales...

  • Retail Key Carrier Coordinator

    2 months ago

    Sun Prairie, United States HomeGoods Full time

      Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store...

  • CDS Full time event manager

    2 weeks ago

    Sun Prairie, United States Advantage Solutions Full time

    CDS Full Time Event Manager - Product Demonstration Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demonstrators. You will oversee product preparation and presentation, training and provide superb service to all Club members. This position requires strong...

  • Retail Operations Manager

    6 days ago

    Prairie Village, Kansas, United States Waterway Carwash Full time

    Take your career to the next level with our highly structured Learn to Lead Manager Development Program at Waterway Carwash.About UsWaterway Carwash is a renowned company hiring for its Manager Training and Development Program in the Kansas City Area. Our program offers a unique opportunity for individuals who desire to work in a fast-paced outdoor...

  • Flexible Part-Time Retail Merchandiser

    2 days ago

    Sun Prairie, United States CROSSMARK Full time

    Join CROSSMARK as a dynamic and enthusiastic part-time Merchandiser! If you love staying active in a lively setting, this job is perfect for you. Engage with customers by ensuring the timely placement of the latest book releases and best-selling titles, alongside a variety of magazines and other national brand products in Walmart stores. Enjoy competitive...

  • Senior Living Operations Director

    1 week ago

    Sun Prairie, Wisconsin, United States New Perspective Senior Living Full time

    About UsNew Perspective Senior Living is a leading provider of high-quality care services for seniors.Job DescriptionWe are seeking an experienced Care Team Manager to join our team. In this role, you will supervise, train, and coach care team members in support of quality delivery of resident care. You will ensure all resident individualized service plans...

  • Receiving Team Lead

    5 months ago

    Sun Prairie, United States Cabela's Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports the GSM / DM in...

  • Fitness Sales Representative

    1 week ago

    Sun Prairie, Wisconsin, United States StretchLab Full time

    About UsAt StretchLab, we're passionate about empowering individuals to 'LIVE LONG' through our proprietary assisted stretching program. Founded in 2015 in Venice, California, we've gathered a team of experts certified in various fields to deliver world-class one-on-one sessions.Job OverviewWe're seeking a highly motivated Sales and Customer Service expert...

  • Sales Associate

    1 week ago

    Sun Prairie, Wisconsin, United States CROSSMARK Full time

    About CROSSMARKCROSSMARK is a dynamic and growing company seeking a Retail Merchandising Associate to join our team.Estimated Salary: $25-$35 per hourThis part-time opportunity offers flexible scheduling, allowing you to pick up extra hours without the commitment of a full-time schedule. You'll have the flexibility to work up to 6 hours per week, making it...

  • Receiving Team Lead

    6 months ago

    Sun Prairie, United States Bass Pro Shops Full time

    POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. ESSENTIAL FUNCTIONS: Supports the GSM / DM in...

  • Retail Sales Associate

    1 week ago

    Grand Prairie, Texas, United States Carter'sOshKosh Full time

    About UsCarter's, Inc. is a leading North American retailer of apparel for babies and young children, operating under the Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. With a strong presence in department stores, national chains, specialty retailers, and online platforms, we strive to provide high-quality products and excellent customer...