Revenue Agent 3

5 months ago

Medford, United States State of Oregon Full time
Job Description:

Why Join Us

Oregon counts on us Our guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. 

Department of Revenue is recruiting for a Revenue Agent 3 position. We are looking for talented, detail-oriented individuals to join our Collection Division in the Tax Collections Northern Field Unit. This position is headquartered in our Salem office; however, the successful candidate may be eligible for in state hybrid work.  Hybrid work consists of performing duties onsite in a standard office environment and working remotely. 

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

  • Performs advanced collection actions using established policy and procedures. These actions could include till taps, license suspensions, contract suspensions, seizure of assets and any other agency approved action. Ensure security of money collected in the field.

  • Conduct unannounced inspections in response to complaints against companies alleging failure to withhold taxes from employees’ earnings.

  • Conduct field investigations. Locate debtors by visiting their current and former place of residence, current and former place of employment, and current and former place of business. Follow leads from the investigation to identify assets, verify ownership, and gather documents to determine responsibility for debt. Interview neighbors, friends, relatives, and employers in person to locate debtors.

  • Appear in court as a witness for the State. Gather documents as evidence to help prepare cases for hearings, appeals, and court.

  • Assists the public in person, by correspondence, and by telephone to answer in-depth questions regarding collection procedures of various tax programs, and options available to taxpayers to resolve their tax liabilities.

  • Works within strict timelines to explain the various options, such as appeal rights, doubtful liability, and the appeal procedures for conference, Magistrate, and tax court.

For a complete position description click

This Is What You Need To Qualify


Two years experience of direct collections of past due accounts which included at least one year of field collections experience.
Collection experience must have been your primary responsibility, not incidental to other major duties, and have included:
tracing and contacting debtors and conducting field investigations;
authority to initiate liens, garnishments, wage assignments, etc.;
examination of business management and accounting records;
determining liability and delinquency charges;
collecting by telephone, letter, or personal contact; and
negotiating payment plans and partial settlements.

On your application, be specific in addressing your experience performing field collection activities.

SPECIAL QUALIFICATIONS
Some positions in this class may require the possession of an Oregon driver's license valid for the class of vehicles used by the employing agencies.

The ideal candidate will possess the following desired skills and attributes:

  • Experience using great active listening skills with customers.

  • Ability to work independently without constant supervision.

  • Demonstrated ability exercising excellent judgment and decision-making skills.

  • Experience explaining complex laws, rules, regulations and/or policies.

  • Excellent customer service skills.

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent coverage, , paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

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