Retirement Services Operational Service Delivery Leader

3 months ago

San Antonio, United States Department for Work and Pensions Full time

Job summary

Retirement Services Directorate is looking to fill 6 key Operational Delivery leadership roles.

We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.

Job description

What you will do:

Running a large Operational Delivery arm of the business serving some of our most vulnerable customers:�

Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider Service Modernisation agenda will be key requirements of the job role.Be an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.Through your behaviour and ways of working make DWP an inclusive place where people can be their best.Lead your teams through both cultural and operational changes. You are confident in leading teams nationally, over multiple, geographically diverse sites, spending time in all sites to provide a visible leadership presence.

Person specification

Key Criteria for the Role:

You have recent leadership experience in operational delivery and can demonstrate how you have led large teams across multiple geographically diverse sites to deliver multiple competing priorities (Lead criteria) You will provide transformational leadership to the team and beyond, inspiring colleagues through difficult situations, transforming performance and building high performing teams.You can set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Departmental objectives, empowering teams and ensuring everyone understands their roles and business priorities, adjusting delivery to meet your audience needs.You are visible, accessible, an effective senior leader and you communicate confidently and provide clear direction and show genuine care for colleagues, understanding the sensitivities of individual�s circumstances.You can demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.You have strong experience of working in partnership and collaboratively across teams at a senior level engaging and building trust with stakeholders to generate commitment to goals.

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipWorking TogetherManaging a Quality ServiceCommunicating and Influencing

Benefits

Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an employer contribution of

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