Supervisory Administrative Officer

Summary

This position serves as the Supervisory Administrative Officer for the Care in the Community Service Line at the Martinsburg VAMC. The incumbent will report directly to the Care in the Community Service Chief under the direction of the Medical Center Director. The Supervisory responsibilities will include supervision of the financial management specialist and the program analyst and other administrative staff defined by the service chief.

Duties

The incumbent is responsible for the overall administrative management of the Office of Community Care, which includes interpreting both VHA and VACO administrative policies, developing and implementing local policies, procedures, defining administrative requirements, and providing advice to service line leadership on related issues. The incumbent will understand and be a subject matter expert on the governing legislation that provide program authority and eligibility to Veterans. The incumbent serves as the principal advisor to the service line on all administrative management matters associated with programs, processes, policies and operations and composes/generates a wide variety of correspondence and reports for the Service Line. The incumbent is responsible for management improvement, productivity improvement, management controls, and short and long-range planning to improve the effectiveness and efficiency of the program. The incumbent helps set the parameters for improvements and ensures that the necessary training is provided to all staff; monitors, validates, and evaluates progress of the implementation, outcomes, and a variety of organizational performance indicators/measures to include SYMPHONY, VSSC, PYRAMID, CDW, SAIL and POWER BI. The incumbent ensures all administrative requirements of the service line are met to ensure effective and efficient delivery of healthcare services. The incumbent will have primary responsibility for researching and performing detailed analysis of national Office of Integrated Veterans Care policies to determine the impact on local operations and advises management on best practices. The incumbent will have primary responsibility for planning and conducting studies to evaluate effectiveness and efficiency and develop recommendations for improvement and problem resolution to CITC Chief and MVAMC executive leadership for their concurrence. The incumbent serves as a station liaison and subject matter expert for referrals to Care in the Community through the utilization of the following: traditional fee service package, DOD Sharing Agreements, Affiliated Veterans Care Agreements, National contracts, Local Contracts and contracts with National Third-Party Administration. The incumbent is a subject matter expert in utilizing the following analytical tools including: VSSC, HSRM, Consult Toolbox, Power BI, Pyramid Analytics, PPMS, REF DOC, Right Fax, CRM, CTM, CPRS, and OPTUM portal. The incumbent will be able to apply analytical methods and techniques to determine inefficiencies and areas of process improvement and make recommendations to the CITC Service Chief and MVAMC leadership. The incumbent determines oversight of data management and will gather, compile, and analyze data from multiple sources which may require reconciliation of multiple reporting requirements and formats to ensure accurate information. The incumbent manages workload that monitors productivity and pulls reports for Analysis and presentation to CITC Chief, Medical Center Director and Care in the Community Oversight Committee and MVAMC Governing Board if needed. Work Schedule: Monday - Friday; 8:00am - 4:30pm
Telework: Ad hoc
Travel required: Occasional travel, 10% or less
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Administrative Officer / PD23001-O
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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