Lead Medical Support Assistant

Found in: beBee S US - 2 weeks ago

Martinsburg, United States Department Of Veterans Affairs Full time
Summary

The incumbent serves as a Lead Advanced Medical Support Assistant (AMSA) in Care in the Community (CITC) at the Martinsburg VA Medical Center in Martinsburg, WV. The incumbent's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, patient processing and customer service.



Duties

  • Coordinates all Advanced Medical Support Assistant (AMSA)assignments and workflow in unit.
  • Assists with complex and non-standard procedures.
  • Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.
  • Provides guidance to staff members to include changes in policies and procedures;
  • Ensures all training requirements are met.
  • Organize the work structure of assigned areas to resolve day to day conflicts.
  • Intervenes to resolve difficult problems.
  • Serves as technical advisor and liaison with contacts at all levels.
  • Explains complex regulations and eligibility criteria concerning veteran entitlements and VA benefits.
  • Able to work in a busy environment, multi-task, lead, and organize a large group of staff to produce results, ensure compliance, as well as efficient processes and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments.
  • Work requires a high degree of judgment, fact-finding, and coordination with people at various levels patients, management and vendors.
  • Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to the supervisor.
  • Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
  • Responsible for maintaining the confidentiality of information obtained to carry out required duties.
  • Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
  • Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
  • Communicates and treats all internal and external customers veterans, their representatives, visitors, vendors and all VA staff in a courteous, tactful, and respectful manner.
  • Provide customers with consistent information according to established policies and procedures and handles conflicts and problems in dealing with the customer constructively and appropriately.
  • Able to effectively communicate proactively, under stressful situations with sometimes angry, hostile, dissatisfied patients and/or family members.
  • Assigned duties in a manner that promotes quality health care, outstanding customer service, and maintenance of an environment committed to serving the veteran.
  • Provide care and/or services appropriate to the age of the patients being served, and which is appropriate to the cognitive; emotional, and chronological maturation of the patient.
  • Assesses data reflective of the patient's status and interpret the information needed to identify each patient's requirements relative to their age-specific needs and to provide care needed as described in the services' policies and procedures.
  • Assists clients to plan for anticipated changes in life, to recognize the risk factors related to health, and to focus on strengths rather than weaknesses.
  • Assist clients to keep physically and socially active, and to maintain peer group interactions.
  • Assist clients to cope with loss and dealing with one's own mortality.
  • Provide necessary safety measures.
  • Assist clients with self-care as required, and with maintaining as much independence as possible.
  • Responsible for protecting information for unauthorized release, loss, alteration, or unauthorized deletion.
  • Required to follow applicable regulations, instructions, and security agreements regarding access to computerized files and protection of access codes.
  • Uses word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving e mail.
  • Uses the Veterans Health Information and Technology Architecture (VistA) or other software to access information in the Medical Center Computer System Safety.
  • Reports safety hazards, accidents and injuries.
  • Reviews hazardous materials/Material Safety Data Sheets (MSDS)/waste management.
  • Follows security policies/procedures.
  • Complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources.
  • Demonstrates infection control practices for disease prevention (e.g., hand washing, universal precautions/isolation procedures, including TB requirement/precautions.

Work Schedule: Monday to Friday - 08:00am - 04:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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