Entry Level Customer Service Assistant

3 weeks ago


Miami, United States Inkspirenize Full time
Job Title: Customer Service Assistant
Location: Miami, FL
Reports To: Customer Service Manager
Job Type: Full-time

Job Overview:

We are seeking a dedicated and customer-focused Customer Service Assistant to join our team. In this role, you will be responsible for providing excellent customer support and ensuring a smooth experience for our clients. The ideal candidate will be personable, organized, and able to handle inquiries efficiently and professionally.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, and in-person, providing timely and accurate information.
  • Handle and resolve customer complaints and issues in a professional and empathetic manner.
  • Process orders, forms, applications, and requests efficiently.
  • Maintain detailed and accurate customer records in our CRM system.
  • Communicate customer feedback and issues to relevant departments to ensure continuous improvement.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Provide administrative support to the customer service team as needed.
Qualifications and Skills:
  • High school diploma or equivalent (associate or bachelor's degree preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work both independently and as part of a team.
  • Proficiency with Microsoft Office Suite and customer management software (e.g., CRM systems).
  • Ability to handle high-volume customer interactions in a calm and professional manner.


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