Receptionist (Office Specialist 2) Temporary (Bilingual English/Spanish preferred - not required)

6 months ago

Saint Helens, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to make a positive impact on the lives of children in need of support?  Do you want to be part of a team that is dedicated to serving children, families and communities?  If so, this Office Specialist 2 position may be for you

The Child Welfare Team, part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for an Office Specialist 2 in the St Helens office.

As a Receptionist (Office Specialist 2) you will become an essential part of the Child Welfare agency's support staff unit. Your clerical support will make a difference in the lives of children and families.

This is a temporary position and is scheduled to end approximately 6 months after the employment start date.

Please note the following:

  • Bilingual candidates in Spanish are encouraged to apply, but it is not a requirement. If you are bilingual in English and Spanish, you may receive a 5% differential pay contingent upon passing language test(s) evaluating your proficiency in the bilingual needs of the position.

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

Your duties at a glance

As an employee working within the , you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.  

As an Office Specialist 2, you will:

  • Utilize customer service skills by answering quick questions for walk-ins, answering incoming calls, transferring calls to appropriate parties, and notifying caseworkers when appointments have arrived with a pleasant and helpful demeanor.

  • Distribute store valued cards to clients as directed by approved funding request, maintain stock control logs for accuracy to pass monthly and quarterly audits.

  • Assist with delivering state vehicles to contracted providers for routine maintenance.

  • Assist with review conference room calendars for availability and reservations.

Interested in learning more? Here are some from current ODHS Child Welfare Workers.

What you need to qualify

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

An associate degree in any field; OR

An equivalent combination of education and experience.

Essential attributes

We are looking for candidates with:

  • Bi-Lingual (English/Spanish) highly preferred

  • Demonstrated ability of strong organizational skills including multi-tasking, able to prioritize work, and close attention to detail.

  • Experience using Microsoft Excel, Word, Outlook, Internet Explorer (or other web browser), and other computer applications.

  • Experience handling and maintaining confidential information.

  • Experience in strong verbal and written communication skills with customer service skills.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

Working conditions

  • This is in an in-person position.

  • There may be prolonged periods of sitting or standing in front of a computer. You will be working in an open office environment with noise from telephones, printers and other staff.

  • The nature of conversations you may overhear may include uncomfortable topics related to child abuse and neglect.

  • The employee must be able to work with frequent interruptions or distractions.

  • Position may require some travel to do purchases with SPOTS card.

  • A valid driver’s license from the state in which they reside is required and must have an acceptable driving record as determined by the Background Check Unit.

  • Occasional compensated overtime during evening or weekend hours may be required.

  • You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

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