Customer Service Representative

4 days ago

New York, United States Sweve Tech LTD Full time

Position Overview:

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to join our growing team. This role involves handling customer inquiries resolving issues and providing exceptional support to ensure customer satisfaction. The ideal candidate will be a proactive communicator problemsolver and a team player who can work independently in a remote setting.

Key Responsibilities:

1. Customer Support and Communication:

Respond promptly to customer inquiries via phone email and live chat.

Address customer concerns troubleshoot issues and provide accurate solutions.

Maintain a positive and professional demeanor while managing customer interactions.

2. Issue Resolution and FollowUp:

Resolve customer complaints effectively by determining the root cause and offering appropriate resolutions.

Escalate complex issues to relevant departments while ensuring timely followup and resolution.

Track and document customer interactions ensuring records are complete and up to date.

3. Product Knowledge and Assistance:

Gain a deep understanding of Sweve Techs products and services to provide accurate information to customers.

Guide customers through product features usage and maintenance assisting with installation and troubleshooting as needed.

4. Collaboration and Reporting:

Collaborate with other departments such as Sales and Engineering to ensure a seamless customer experience.

Report recurring issues customer feedback and improvement opportunities to the Customer Service Manager.

5. Process Improvement and Best Practices:

Identify areas for improvement in customer service processes and suggest enhancements.

Stay updated on company policies procedures and new products to deliver consistent and informed service.

Qualifications:

Education: High school diploma or equivalent required; an associate degree or higher is a plus.

Experience: Previous experience in customer service call centers or remote support is preferred but not required; training will be provided.

Technical Skills: Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic technical issues is a plus.

Soft Skills: Strong communication skills both written and verbal; excellent problemsolving abilities; and attention to detail.

Work Environment: Ability to work independently in a remote setting with minimal supervision; a reliable internet connection and a quiet workspace are required.

What We Offer:

Competitive salary with performance bonuses.

Flexible workfromhome arrangement.

Comprehensive training and on boarding.

Paid time off and company holidays.

Career advancement opportunities within Sweve Tech LTD

A supportive and collaborative remote work culture.

What we do at Sweve Tech LTD

Founded with a mission to shake up the industry and be a global leader Sweve Tech Ltd specializes in electrical and electronics engineering serving clients across continents. Whether its installations troubleshooting or technical maintenance weve got it covered. With a team of seasoned experts and operations across four continents we are not just here to solve problems we are here to futureproof businesses and our customer base. Lets just say when it comes to innovative solutions Sweve Tech is always a step ahead.

Join Sweve Tech Limited as a Remote Customer Service Representative and become part of a team dedicated to delivering worldclass service and technical solutions. If youre passionate about helping others and thrive in a remote work environment we encourage you to apply today

Job Types: Fulltime Parttime

Pay: $20.00 $29.00 per hour

Expected hours: 30 40 hours per week

Benefits:

  • Flexible schedule
  • Paid time off
  • Health Insurance
  • 401(k)
  • Dental insurance

Shift:

  • 8 hour shift
  • Day shift
  • Monday through Friday

Experience:

  • Customer service: 1 year (Preferred)

License/Certification:

  • Drivers License (Preferred)

#LIRemote


Health Insurance

Remote Work :

No

  • Customer Service Representative

    5 days ago

    New York, New York, United States Customer Service Open House Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...

  • Customer Service Representative

    4 weeks ago

    New York, United States Customer Labs Full time

    Need help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...

  • Customer Service Representative

    4 days ago

    New York, New York, United States 61st Street Service Corp Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at 61st Street Service Corporation. As a key member of our front desk team, you will be responsible for expediting patient flow, meeting and greeting patients, and providing exceptional customer service.Responsibilities:Obtain and verify patient...

  • Single Business Office, Customer Service Representative

    2 months ago

    New York, United States Catholic Health Service Full time

    **Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...

  • Customer Service Representative

    2 weeks ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    2 weeks ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    2 months ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

  • Customer Service Representative

    2 weeks ago

    New York, United States Vision Security Full time

    Customer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...

  • Customer Service Representative

    2 months ago

    New York, United States Vaco Los Angeles Full time

    Customer Service Representative in New York, NY at Vaco **Location:** **Experience:** Not Specified **Job Description** **Attention all Customer Service Representative's, apply now! If you have 2+ years supporting customers and providing solutions, APPLY NOW!** We are hiring a customer service representative to manage customer queries and complaints. You...

  • Customer Service Representative

    3 months ago

    New York, United States Liberty Management Full time

    Job DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...

  • Customer Service Representative

    3 months ago

    New York, United States Liberty Management Full time

    Liberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...

  • Customer Service Representative

    1 month ago

    New York, New York, United States Anchor International Full time

    CUSTOMER SERVICE REPRESENTATIVE Anchor International is a competitive sales & marketing firm located in New York City.Our company is currently seeking competitive customer service representatives to join our team.This is a role that focuses on customer acquisition and ensuring our current business customers have the right products and services.Customer...

  • Insurance Follow-up

    3 months ago

    New York, United States Catholic Health Service Full time

    **Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...

  • Customer Service Representative

    2 weeks ago

    New York, United States Apple Bank for Savings Full time

    Fulfill customer service needs by resolving service-related issues efficiently by providing an excellent customer experience during all interactions; meet customer expectations in terms of accuracy. Establish, retain, and deepen relationships with po Customer Service Representative, Customer Service, Customer Experience, Representative, Operations, Skills,...

  • Customer Service Representative

    2 weeks ago

    New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...

  • Customer Service Representative

    3 weeks ago

    New York, United States Atrium Staffing Full time

    About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...

  • Customer Service Representative

    2 months ago

    New York, United States Ridepanda Full time

    **Customer Service Representative** * New York City, NY - Remote OK * Part-Time * Operations * Customer Service Representative **About the Role** We are looking for customer service representatives (part-time and full-time) to help manage the pre-sales and post-sales customer experience for the company. We pride ourselves as a service company and are...

  • Customer Service Representative

    3 months ago

    New York, United States Chobani Full time

    **Customer Service Representative** **Location:** Remote, NY **Summary** The Customer Service Representative engaging with our customers buyers as the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative interfaces with our customers and sales teams to confirm order receipt,...

  • Customer Service Representative

    2 months ago

    New York, United States sulekha.co.uk Full time

    Customer Service Representative Jobs in Great Neck, NY *Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job...

  • Customer Service Representative

    1 week ago

    New York, United States Stilla Technologies inc Full time

    Job DescriptionJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. Your goal will be to ensure customer...