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Concierge

1 month ago

San Diego, United States San Diego, California, United States Full time
Job Description

We are Invited

At Invited Clubs, work feels like play as you build relationships with your team and meet tenants and guests from all different backgrounds. Every time you step foot on property, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Invited Concierge at the Alexandria at Torrey Pines

The Invited Concierge will play an integral part on the Alexandria at Torrey Pines Member Experience Team. Creating remarkable experiences for our tenants and guests before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Essential Duties and Responsibilities
  • Welcome and greet tenants, guests, event hosts, visitors, and owners to the building. Offer clear instructions for entry; ensure those instructions have been understood. • Key focus on name recognition and connection with Warm Welcomes and Fond Farewells
  • Focused on relationship and rapport building with tenants and guests.
  • Assist the Member Experience department with tenant initiatives such as, but not limited to, New Tenant Orientation presentations and various other projects including event announcements and outbound calls to confirm appointment confirmations.
  • Check ARE mailboxes daily, sort and deliver mail to the appropriate recipients
  • Receive and redirect deliveries to loading dock or messenger center.
  • Stock F&B and meeting room inventory in ARE private meeting rooms
  • Communicate with tenants to assist with visitor access.
  • Offer clear instructions for entry; ensure those instructions have been understood.
  • Answer questions regarding the building, neighborhood or campus amenities.
  • Collaborate with culinary operators, Alexandria and Invited teams, members of event functions and partners (e. g. stewards, engineers, security) to assist a visitor, tenant, or employee with any request.
  • Stock and organize Invited marketing collateral displays and event signage throughout the property.
  • Post event signage in marquee sands for large group events
  • Monitor Alexandria Events social media accounts (Instagram/LinkedIn) for any direct message inquiries and coordinate with the Sales Team to follow up.
  • Audit Alexandria Events online social media presence for inconsistencies, identify updates needed on the website or other social partner (PartySlate, The Knot, Wedding Wire, Zola, etc..) and report that information to the Marketing & Sales Team

All of the other things we do:
  • Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal
  • Conduct ourselves professionally and respectfully
  • Work safely
  • Attend all staff meetings and training programs
  • Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards
  • We are open, flexible, and adaptable to take care of our Tenant and Guest changing needs
  • Understand service recovery procedures for Tenant/Guests
  • Notify Director of Sales & Events / Director of Event Operations and/or department head(s) of Tenant/Guest complaints. Rectify by using service recovery procedures as soon as possible
  • We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

Qualifications and Experience
  • Minimum of one-year experience in hospitality business or a similar role
  • Service oriented mindset and be capable of making every guest feel valued
  • A person with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience
  • Strong communication skills verbal, written, phone, text, and social media communications
  • Work well under pressure, coordinating multiple tasks at any given time
  • Strong organizational skills and attention to detail
  • Positive phone demeanor
  • Exceptional listening skills
  • Excellent verbal and written communication skills
  • Competent working with Microsoft Office Suite, including Word, Outlook, and Excel
  • Adaptable to new technology
  • Positive attitude and be willing to work as part of a team
  • A multi-tasker, prioritizing time effectively
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook) a must
  • Works well independently and is task-oriented