Director of Business Transformation

Found in: Talent US 2 C2 - 1 week ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Under the direction of the Office of Transformation & Innovation (OTI) Director of Transformation and Engagement, the Director of Business Transformation is responsible for providing overall program vision, leadership, and strategic direction for the Transformation team that manages a large portfolio of transformation and change management projects and initiatives. The Director of Business Transformation is also tasked with focusing on and executing the streamlining of operations, reducing waste, saving resources, and improving administration and service delivery across HHS. The Director of Business Transformation provides leadership and support to team members in response to critical projects, transformation related projects, administration of the systemwide Support Services Agreements (SSAs), and other continuous improvement efforts identified by the HHS Executive Commissioner, the Chief Policy and Regulatory Officer, the OTI Deputy Executive Commissioner, and other executive leadership.

In close collaboration with OTI leadership, the Director of Business Transformation promotes a culture of continuous improvement at HHS, identifies opportunities to partner with HHS business units and programs, acts as a change agent by helping programs understand how to implement organizational change, and ensures OTI provides the highest level of value to the system. The Director of Business Transformation ensures that HHS continues to improve programs and processes through innovation by creating ongoing opportunities that lead to lasting success. This will include evaluation of internal processes and procedures related to projects and initiatives managed by the Transformation team and implementation of identified improvements.

The Director of Business Transformation performs highly advanced management and oversight activities for the operation of the Transformation and Engagement division’s functions and works closely with OTI leadership to develop mission, strategic goals, short- and long-term objectives, recruitment and retention strategies, operations policies and procedures, performance measures, and operational strategies. The ideal candidate for the Director of Business Transformation will possess a high level of emotional intelligence. This includes the capacity to foster positive relationships, resolve conflicts, and exhibit self-awareness and adaptability in various professional situations.

Works under limited direction with extensive latitude for the use of initiative and independent judgment. Essential Job Functions:
(30%) Provides leadership and strategic direction to the Transformation team, including managing, planning, implementing, coordinating, and evaluating operations and designing business process improvement strategies and policies to promote effective program administration and service delivery. Assesses and directs Transformation team functions, including the administration of SSAs, and coordinates with the OTI Director of Transformation and Engagement and the OTI Deputy Executive Commissioner.

(30%) Oversees the creation of high-quality reports, recommendations, white papers, memoranda, presentations, and other written materials that adhere to business writing standards in various formats. Administer quality control measures to maintain the highest standards of written materials produced. Develops executive briefing documents, issue papers, bill analysis, and memoranda for executive decision-making and delivers executive-level briefings as appropriate. Helps prepare, and may be required to make, presentations, provide information, and testify to legislative offices, committees, other state and federal agencies, and other organizations regarding division programs and services.

(15%) Provides support to the senior management team by assisting agency executives in devising plans and activities to accomplish visionary concepts outlined by the HHS Executive Commissioner. Establishes and monitors key performance indicators to measure impact of transformation efforts and provides information and counsel to agency executives and management on trends. Coordinates and leads executive-level meetings with agency divisions to improve communication, coordination, and business outcomes.

(10%) Researches, plans, implements, and administers diverse program reforms to meet agency objectives, including making continuous improvement recommendations impacting statewide agency operations, other state agencies, and large numbers of clients and agency resources.

(10%) Collaborates with various HHS divisions to foster coordination, support, and compliance for transformation efforts. Remains informed of HHS program evaluations, audits, inspections, and other initiatives to determine how best practices and recommendations can be replicated across the system.

(5%) Other duties as assigned. Knowledge Skills Abilities:
•Knowledge of local, state, and federal laws and regulations relevant to program areas; and of the principles and practices of public administration and management.
•Knowledge of state government and the legislative process, including understanding of the Sunset review process.
•Knowledge of process improvement and continuous quality improvement processes.
•Knowledge of organizational development and management practices as it applies to analysis and evaluation of programs or operational performance.
•Knowledge of service level agreements, memoranda of understanding, and interagency contracts.
•Skill in management principles and practices.
•Skill in effective written and verbal communication with leadership, peers, direct reports, and other stakeholders.
•Skill in coordinating and collaborating across state agencies and divisions.
•Skill in developing and evaluating statutes, rules, policies, and procedures.
•Skill in effective oversight to include planning, development, and implementation of systems and processes.
•Skill in research, identification of best practices in service delivery and program operations, and implementation of improvements.
•Skill in synthesizing, analyzing, and evaluating highly complicated and technical information and translating it into clear, concise documents or presentations.
•Skill in provision of presentations and public speaking engagements.
•Skill in assessing risk and developing contingency plans.
•Ability to effectively lead teams.
•Ability to prioritize time and manage multiple project deadlines.
•Ability to lead and manage large, complex projects.
•Ability to exercise sound judgment in making critical decisions.
•Ability to collaborate and develop effective professional relationships with coworkers, management, and stakeholders.
•Ability to develop work plans and organize work.
•Ability to evaluate and analyze complex issues to make transformative and innovative recommendations for program improvements to increase efficiency or improve the customer experience.
•Ability to conduct thorough reviews of documents, reports, and communications to identify errors, inconsistencies, and compliance with organizational standards.
•Ability to inspire and motivate others.

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