Program Analyst

3 weeks ago

White City, United States Veterans Health Administration Full time

Summary

This is a non-supervisory position that is located in the Veterans Health Administration of the Department of Veterans Affairs. The primary purpose of the position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout the Veterans Health Administration (VHA).

Duties

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12, however a selection can be made at any of the following grade levels: GS-11 OR GS-12. At the GS-11 grade level, you will progressively acquire the background necessary to perform at the full performance level of GS-12.

This position serves as a health care professional who uses that knowledge to influence and adapt IT systems to drive management of the health system toward effectiveness and efficiency. Performs workflow assessment and optimization in clinical, administrative, educational, and research domains, in addition to adapting software controls to existing workflow. He/she is a primary resource for VHA leadership when mission critical updates/problems are identified at the facility, regional, or national levels, and serves as a subject matter expert for new technology assessment and usability. He/she is uniquely qualified to serve in this role because of the combination of clinical processes, management and technological knowledge, skills, abilities, experience, and training. The position typically reports to the Chief of Staff, the Chief Health Informatics Officer, or to a similar level position at the local site's discretion.

Major duties include but are not limited to; Consultation and Education: As a primary VHA subject matter expert for Health Informatics, the employee serves as the knowledge expert for the systems-wide informatics, business operation software and analytic inventories, electronic health record and associated software and provides users and staff with consultative support and education. Consults, advises, and educates all levels of employees including the highest levels of management, on methods and means to make health care operations more effective and efficient. Integrates knowledge of clinical and information processes to achieve successful adoption and application of new technologies to support health care operations and systems; initiates, develops and executes complex projects that support veterans' health care needs, collaborating effectively in a lead role; assists clinical business end users in reengineering business processes for clinical efficiency and documentation. Represents a wide variety of stakeholders and liaisons with both internal and external organizations. Identifies end-user educational requirements and training needs; develops educational programs and instructional materials and appropriate tools to educate the users and support staff at all levels of the organization, and trains others to deliver educational programs. Monitors end user satisfaction to drive enhancements and increase performance. Examines the need for change throughout the organization, determines what changes need to be aligned and how to do it, and leads or participates on process improvement, root cause analysis and system redesign teams. Operational: Overall, exercises highly specific expertise in organizational operations analytics and software, develops and/or oversees the development of information related to administrative and business efficiency and productivity practices, such as business registries to track management of person class validation or supply chain inventory; and develops performance management tracking tools, etcetera. Extracts, analyze and provides data solutions to assess business impacts such as: process flow, revenue operations capture, business practice outcomes and utility estimates; estimated usage; characteristics of less than optimal business processes, evaluating patterns of substitution against other products such as resource impact assessments. Preferred Experience: Preferred Oracle experience.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday; . to .
Telework: This is not a telework position.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Informatics) / PD903960 and PD903950
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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