Program Analyst

4 weeks ago


Salt Lake City, United States Office of Strategic Communication Full time

Summary

As a Program Analyst, you will serve as an advisor to management officials providing technical expertise and analysis for complex program and digital content issues.

Location of position: General Service Administration, Office of Strategic Communication (OSC), Location will be determined upon selection.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

Duties

The Office of Strategic Communications supports GSA’s mission through communications that inform, influence, and inspire while successfully managing GSA’s reputation in delivering value to the American people. This is accomplished through establishing trusted partnerships delivering strategic communications best practices for our employees, partners, customers, and the public. 

As a Program Analyst, you will be providing technical expertise and analysis for complex program and digital content issues. You will be responsible for the following duties, including but not limited to:

Collaborates with experts in specific subjects and technology to create and enhance website content that helps achieve the agency's main goals. This involves aligning website content with the activities of other program offices, finding ways to gather accurate and up-to-date information, and addressing any risks that could affect the quality or fairness of the content. This includes resolving conflicts or gaps in information to make the website as effective as possible.

Creates reports and/or papers covering a diverse and complex range of content types that impact GSA's digital content strategy. This involves recommending the best approaches, establishing guidelines and standards for content, and ensuring quality standards are upheld.

Synthesizes information from inside and outside sources to enhance OSC's content program and tackle complex issues. This involves creating or updating programs and processes, performance metrics, procedures, guidelines, and policies. Additionally, communicates updates about the program's activities.

Provides technical leadership and project direction for agency and contract staff to enhance specific program processes and content design efforts. This includes working closely with program officials at all levels to understand communication needs, define project scope, and set timelines for delivering user centered results.



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