Access Centre Clerk

Part time 24 hours p/w, ongoing role Parkville location, with multiple public transport options available  $58,442 per annum (pro-rata) + salary packaging + super + 5 weeks annual leave

The Royal Women’s Hospital is Australia’s first and most trusted tertiary hospital dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About Access Centre Clerk

The Women's has established a Clinic Access Centre which acts as a central point for receiving and processing all outpatient referrals for public and private clinics. Staff working in the Access Centre are the specialists in referral management, providing an efficient, professional, and friendly service to our staff and patients.

About the role

The role requires a high degree of immediacy with response to questions and requests. Working with in the hospital environment requires the understanding of, and compliance with, the need for strict confidentiality concerning any personal details.

A regular day will see you:

Open mail on a daily basis, stamp with received date and sort as appropriate Check referrals for essential demographic (registration) data content and contact referrers (GPs) regarding referrals  Register all referred patients & referral details into iPM / EPIC (or update registration information if patient already has an MRN). Ensure that any results or clinical information regarding a referral is appropriately filed and available for clinical staff to review within the patient record.

About you

You’ll bring with you:

at least three years' clerical experience with expertise and demonstrated accuracy in data entry previous experience using patient management software high level organisational and time management skills excellent customer service skills, including the ability to communicate effectively with consumers, carers, and their families

Our benefits

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

$11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program Public transport options at our doorstep and end of journey facilities for cyclists Onsite childcare centre and breastfeeding rooms Mentoring, learning and career development opportunities Five weeks annual leave and purchased leave options

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, physically, linguistically, culturally and/or gender diverse, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory National Police Check, a Working with Children Check and three COVID-19 vaccinations, and may include a range of additional vaccinations including influenza, as required by the Department of Health. If you need assistance or require any reasonable adjustments to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

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