Technical Support Representative
2 weeks ago
One team. Global challenges. Infinite opportunities. At Viasat, we‘re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We‘re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you‘ll do
Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join our team and connect the world to more. You‘ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits and location amenities with unmatched opportunities for career growth.
Our team is fearless in the pursuit of new ideas and uncompromising in our quest to become the world‘s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.
This contract position comes with development opportunities which may lead to transitioning to a permanent role based on performance.
The day-to-day
The position of Trusted Connections Front Line Care Agent consists of providing support to our customers who utilize our public Wi-Fi, VoIP and TV services throughout the world. This support encompasses billing and account related inquiries in addition to assisting users with technical troubleshooting.
Duties include:
- Provide support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks.
- Assist end-users troubleshoot connectivity related issues through use of a variety of online diagnostic tools.
- Monitor deployed networks and escalate as needed for dispatch when remote troubleshooting indicates a network issue has developed which impact multiple end-users.
- Assist end-users with general questions that range from rate plan differences to service availability to potential contract requirements.
- Provide billing and account related support to end-users.
- Billing inquiry related support can include but is not limited to examining invoices, escalating credit and refund requests, updating recurring payment methods, or assisting end-users unsuspend accounts.
- Account related support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing current and historical usage, helping cancel subscriptions or closing accounts.
- Document key aspects of each end-user interactions within our Case Management solution.
- Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries.
- Perform other project related tasks as requested by your supervisor.
What you‘ll need
- Great communication skills showing you to be outgoing, friendly, kind and warm in demeanor; a ‘people person‘.
- General knowledge of personal computer networking.
- Works effectively with other team members to provide exceptional support for both internal and external customers.
- Great analytical, problem-solving, and conceptual skills.
- Excellent time management.
- High School Diploma or GED.
- Excellent written and verbal communication skills.
- Must be willing to work shift schedules found in a 24x7 Call Center environment
- Must be willing to attend daily training sessions held Monday thru Friday 9am - 6pm for up to (4) weeks
- Must be able to multi-task
- Proficient in typing (Min. 35 WPM)
What will help you on the job
- Prior experience setting up or managing a wireless network in a home or office environment.
Salary range
$14.42 - $20.67 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $18.27 - $24.52/ hourly
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat‘s comprehensive benefit offerings that are focused on your holistic health and wellness at benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
-
Technical Support Representative
1 week ago
Houston, United States Voltguard Utilities Ltd Full timeAbout the job Technical Support Representative Company Overview: Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers. Position Overview: We are seeking a highly skilled Remote Technical Support Representative...
-
Technical Support Representative
3 weeks ago
Houston, United States Axionova Engineering Limited Full timeJob Description At Axionova Engineering Ltd. the Technical Support Representative is the primary contact for clients seeking technical help with our products and services. This role focuses on diagnosing issues providing effective solutions and ensuring excellent customer satisfaction. You will work closely with other teams to improve product performance and...
-
Technical Support Specialist
2 months ago
Houston, United States i-PRO Americas Inc. Full timeJob Summary: The Technical Support Representative works to provide world-class technical support to integrators and resellers to resolve hardware and software issues. Duties/Responsibilities: Perform Technical Support by taking incoming calls, making outbound calls to customers and answering technical questions via email Thoroughly document step-by-step...
-
Technical Support Specialist
1 month ago
houston, United States i-PRO Americas Inc. Full timeJob Summary: The Technical Support Representative works to provide world-class technical support to integrators and resellers to resolve hardware and software issues. Duties/Responsibilities: Perform Technical Support by taking incoming calls, making outbound calls to customers and answering technical questions via email Thoroughly document step-by-step...
-
Technical Support Specialist
4 weeks ago
Houston, Texas, United States i-PRO Americas Inc. Full timeJob Title: Technical Support SpecialistJob Summary:The Technical Support Specialist works to provide world-class technical support to integrators and resellers to resolve hardware and software issues.Duties/Responsibilities:Perform Technical Support by taking incoming calls, making outbound calls to customers and answering technical questions via...
-
Technical Sales Representative
2 weeks ago
Houston, United States Kao USA, Inc. Full timeWashing Systems, LLC (WSI), now part of the Kao family of companies, seeks a highly, self-motivated, Technical Sales Representative (TSR), to join our thriving team. WSI is the largest supplier of commercial laundry detergents in North America, and we provide high quality commercial laundry and chemical products to both uniform and linen rental companies....
-
Technical Product Support Representative
7 days ago
Houston, United States Murray Resources Full timeA global leader in electronic solutions is seeking a Technical Product Support Specialist to provide exceptional customer support and troubleshoot product-related issues. The ideal candidate is analytical, organized, and skilled in effective communication. Communicating professionally, the new team member will enhance customer satisfaction by resolving...
-
Technical Product Support Representative
6 days ago
Houston, United States Murray Resources Full timeA global leader in electronic solutions is seeking a Technical Product Support Specialist to provide exceptional customer support and troubleshoot product-related issues. The ideal candidate is analytical, organized, and skilled in effective communication. Communicating professionally, the new team member will enhance customer satisfaction by resolving...
-
Technical Sales Representative
2 months ago
houston, United States BCS Full timePosition: Technical Sales Representative (TSR)Location: Houston, TX or appropriate location for territory covering west of the MississippiReports to: Vice President - SalesDate: July 23, 2024Overview: The TSR is responsible for representing the company to customers and promoting the sales of BCS products to industries such as mining, oilfield, water...
-
Technical Sales Representative
2 weeks ago
houston, United States BCS Full timePosition: Technical Sales Representative (TSR)Location: Houston, TX or appropriate location for territory covering west of the MississippiReports to: Vice President - SalesDate: July 23, 2024Overview: The TSR is responsible for representing the company to customers and promoting the sales of BCS products to industries such as mining, oilfield, water...
-
Technical Sales Representative
3 months ago
Houston, United States BCS Full timePosition: Technical Sales Representative (TSR)Location: Houston, TX or appropriate location for territory covering west of the MississippiReports to: Vice President - SalesDate: July 23, 2024Overview: The TSR is responsible for representing the company to customers and promoting the sales of BCS products to industries such as mining, oilfield, water...
-
Technical Support Specialist
3 weeks ago
Houston, TX, United States i-PRO Americas Inc. Full timeJob Summary: The Technical Support Representative works to provide world-class technical support to integrators and resellers to resolve hardware and software issues. Duties/Responsibilities: Perform Technical Support by taking incoming calls, making outbound calls to customers and answering technical questions via email Thoroughly document step-by-step...
-
Technical Product Steward
4 weeks ago
Houston, United States Adepto Technical Recruitment Full timeJoin Our Team as a Technical Product Steward Are you ready to make a meaningful impact in the chemical industry? We are seeking a dedicated and experienced Technical Product Steward to be a vital part of our Technical Services team, closely integrated with our US Commercial division. In this role, you will play a crucial part in ensuring compliance with...
-
Houston, United States Career Servant Full timeThe Technical Customer Service Rep II will play a crucial role in ensuring effective communication and coordination between users and technical support. This position involves confirming device availability, providing timely updates to users on their equipment status, scheduling onsite visits, and managing appointments with field technicians. The ideal...
-
Technical Support
3 weeks ago
Houston, United States INSPYR Solutions Full timeTitle: Technical Support Location: Houston TX 77032Duration: Contract to hire Compensation: $30 - $33hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US100% On-Site
-
Technical Product Support Specialist
1 week ago
Houston, United States Digilock Full timeIf you are passionate about supporting customers, we want to hear from you! Our company is looking for a Technical Product Support Representative to join our Sales Services Team. This is an exciting, dynamic and essential role in our company's success! We are very passionate about making our customers feel welcome and satisfied. In this role, you will be...
-
Global Technical Support Expert
9 hours ago
Houston, Texas, United States Murray Resources Full timeMurray Resources is a global leader in electronic solutions, seeking a skilled Technical Product Support Representative to provide exceptional customer support and troubleshoot product-related issues.Estimated Salary: $23-$25 per hourJob DescriptionWe are looking for an analytical and organized individual who can work effectively in a team environment,...
-
Technical Support Engineer
3 weeks ago
Houston, United States Amber Resourcing Full timeSupport Engineer$85,000 per annumHouston (Hybrid)Support | Test | Engineer | Developer | Technical | Database | Customer Service | Troubleshoot | Software | QA | Quality Assurance | Functional | SQL | Windows | OS | Linux | Unix | MacOS | JIRA | Oil | GasA software company dedicated to providing cutting-edge software solutions to some of the largest names in...
-
Technical Support Engineer
4 weeks ago
Houston, United States Amber Resourcing Full timeSupport Engineer$85,000 per annumHouston (Hybrid)Support | Test | Engineer | Developer | Technical | Database | Customer Service | Troubleshoot | Software | QA | Quality Assurance | Functional | SQL | Windows | OS | Linux | Unix | MacOS | JIRA | Oil | GasA software company dedicated to providing cutting-edge software solutions to some of the largest names in...
-
Technical Support Engineer
3 weeks ago
houston, United States Amber Resourcing Full timeSupport Engineer$85,000 per annumHouston (Hybrid)Support | Test | Engineer | Developer | Technical | Database | Customer Service | Troubleshoot | Software | QA | Quality Assurance | Functional | SQL | Windows | OS | Linux | Unix | MacOS | JIRA | Oil | GasA software company dedicated to providing cutting-edge software solutions to some of the largest names in...