Technical Product Support Specialist

4 days ago

Houston, United States Digilock Full time

If you are passionate about supporting customers, we want to hear from you Our company is looking for a Technical Product Support Representative to join our Sales Services Team. This is an exciting, dynamic and essential role in our company's success We are very passionate about making our customers feel welcome and satisfied. In this role, you will be responsible for making sure that every one of our users has an awesome experience when interacting with our products and us. This position primarily involves technical product support for our customers. 

You will be the primary point of contact for people that have general and technical support questions. You will be responsible for communicating and documenting issues, troubleshooting and testing, and you should be comfortable providing support via email and phone. 


Responsibilities: 

  • Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) 
  • Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. 
  • Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. 
  • Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). 
  • Identify process improvements and other product features to reduce the number of customer inquiries. 
  • Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. 
  • Just be awesome and flexible. 

 

Requirements: 

  • Minimum of 2 years working in a Product Support or Customer Service role. 
  • Not afraid of taking an unhappy customer and turning them into a happy one. 
  • Strong analytical and critical thinking skills. 
  • Able to work independently or in a team. 
  • Strong organizational skills. 
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. 
  • Ability to learn new products, concepts, and eagerness to explore new technology. 
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.   
  • Excellent communication skills, both written and verbal.   
  • Proficiency in Microsoft Office Suite and other relevant software applications.   
  • Ability to maintain confidentiality and handle sensitive information with discretion.   
  • Attention to detail and accuracy in all work tasks.  

 

Why Should You Apply?   

At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.   

We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.  

  • Technical Product Steward

    3 weeks ago

    Houston, United States Adepto Technical Recruitment Full time

    Join Our Team as a Technical Product Steward Are you ready to make a meaningful impact in the chemical industry? We are seeking a dedicated and experienced Technical Product Steward to be a vital part of our Technical Services team, closely integrated with our US Commercial division. In this role, you will play a crucial part in ensuring compliance with...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States ABB Full time

    Job Summary:A challenging opportunity has arisen for a skilled Technical Support Specialist to join our team at ABB. As a key member of our Process Automation Measurement & Analytics division, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible service and experience with our...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Accretech Full time

    At Accretech, we are seeking a highly skilled Technical Support Specialist to join our team in Munich.The ideal candidate will have several years of experience as a service or application engineer in the capital goods industry, preferably for semiconductor products.Key responsibilities include:Coordination of all network and software specifications with the...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States NOV, Inc. Full time

    Job DescriptionM/D Totco is a trusted provider of data solutions, and we're seeking a highly skilled Technical Support Specialist to join our Digital Commercialization team.This role involves working with internal and external customers across the globe to implement, configure, maintain, and troubleshoot complex systems, including hardware, networking,...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Serigor Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Serigor Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Provide technical support and troubleshooting for...

  • Technical Product Support Specialist

    2 weeks ago

    houston, United States Digilock Full time

    This role is responsible for providing exceptional customer service via phone, chat, and email by ensuring timely and professional responses to inquiries, troubleshooting basic technical issues, and routing calls to the appropriate departments. They will prioritize customer urgency and deliver solutions to ensure high satisfaction, meeting key performance...

  • Technical Product Support Specialist

    3 weeks ago

    Houston, United States Digilock Full time

    This role is responsible for providing exceptional customer service via phone, chat, and email by ensuring timely and professional responses to inquiries, troubleshooting basic technical issues, and routing calls to the appropriate departments. They will prioritize customer urgency and deliver solutions to ensure high satisfaction, meeting key performance...

  • Technical Product Support Specialist

    2 weeks ago

    Houston, United States Digilock Full time

    This role is responsible for providing exceptional customer service via phone, chat, and email by ensuring timely and professional responses to inquiries, troubleshooting basic technical issues, and routing calls to the appropriate departments. They will prioritize customer urgency and deliver solutions to ensure high satisfaction, meeting key performance...

  • Technical Product Support Specialist

    3 weeks ago

    houston, United States Digilock Full time

    This role is responsible for providing exceptional customer service via phone, chat, and email by ensuring timely and professional responses to inquiries, troubleshooting basic technical issues, and routing calls to the appropriate departments. They will prioritize customer urgency and deliver solutions to ensure high satisfaction, meeting key performance...

  • Technical Desktop Support Specialist

    4 weeks ago

    Houston, Texas, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking an experienced Technical Desktop Support Specialist to provide top-notch desktop and server administration support to a prominent client in the southwestern region of Houston. The ideal candidate will possess a minimum of 1-3 years of relevant experience in desktop support, with a strong foundation in Comptia A+ and Network +...

  • Technical Sales Support Specialist

    1 month ago

    Houston, Texas, United States Enduro Composites Full time

    Job Title: Technical Sales Support SpecialistEnduro Composites, a world-class manufacturer of engineered fiberglass composites (FRP) products and solutions, is seeking a Technical Sales Support Specialist to provide sales support to its Regional and National Sales Managers.The ideal candidate will have a degree in industrial distribution, civil/building...

  • Technical Product Support Representative

    15 hours ago

    Houston, United States Murray Resources Full time

    A global leader in electronic solutions is seeking a Technical Product Support Specialist to provide exceptional customer support and troubleshoot product-related issues. The ideal candidate is analytical, organized, and skilled in effective communication. Communicating professionally, the new team member will enhance customer satisfaction by resolving...

  • Technical Product Support Representative

    8 hours ago

    Houston, United States Murray Resources Full time

    A global leader in electronic solutions is seeking a Technical Product Support Specialist to provide exceptional customer support and troubleshoot product-related issues. The ideal candidate is analytical, organized, and skilled in effective communication. Communicating professionally, the new team member will enhance customer satisfaction by resolving...

  • Healthcare Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Superior Health Consulting Full time

    Job SummarySuperior Health Consulting is seeking a skilled and caring employee to provide technical support to clinical staff. As a Healthcare Technical Support Specialist, you will identify problems, troubleshoot, and provide advice to product users as well as coordinate with other departments to solve technical issues.Responsibilities Identify and...

  • Technical Support Specialist

    3 weeks ago

    Houston, Texas, United States i-PRO Americas Inc. Full time

    Job Title: Technical Support SpecialistJob Summary:The Technical Support Specialist works to provide world-class technical support to integrators and resellers to resolve hardware and software issues.Duties/Responsibilities:Perform Technical Support by taking incoming calls, making outbound calls to customers and answering technical questions via...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Tata Consultancy Services Full time

    Job TitleTechnical Support SpecialistKey ResponsibilitiesProvide high-quality technical support to clients and internal stakeholdersTechnical RequirementsKnowledge of computer hardware and softwareExperience with SCCM/Intune and PC imagingDesirable SkillsAbility to troubleshoot hardware and software issuesExcellent communication and problem-solving...

  • Product Support Specialist

    1 month ago

    Houston, Texas, United States Five Cubes, Inc. Full time

    Job Title: Product Support SpecialistJob Description:As a Product Support Specialist at Five Cubes, Inc., you will provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction. Your responsibilities will include troubleshooting and resolving complex issues related to business application use,...

  • Technical Product Steward

    4 weeks ago

    Houston, Texas, United States Adepto Technical Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Technical Product Steward to join our team at Adepto Technical Recruitment. As a key member of our Technical Services team, you will play a vital role in ensuring compliance with international trade regulations, supporting customers with technical expertise, and managing quality processes involved in product...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Angela's Race Car's and Techs Full time

    Job OverviewAngela's Race Car's and Techs is seeking a skilled Technical Support Specialist to assist with technical issues in our office and factory settings.The ideal candidate will have experience with computer software and machinery, and be able to provide effective support to our team.Key Responsibilities:Assist with technical issues in office and...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States United Software Group Full time

    Job Role:As a Technical Support Specialist at United Software Group, you will be responsible for delivering exceptional customer experiences by providing expert help in addressing highly technical problems.You will engage with customers, drawing on your deep technical expertise and exceptional communication skills, to quickly resolve their reported...