Warranty Manager

2 weeks ago

Novi, United States Ambe Engineering LLC Full time
Warranty Manager
DirectHire
Novi MI

The Warranty Manager will manage the warranty team and all aspects of warranty for specific customers. The manager will interface with a variety of levels and disciplines within the organization which include: Finance Manufacturing Product Development Program Management Sales and Purchasing. These role and responsibilities below are not meant to be allinclusive and therefore the needs of the Company may require individuals to perform other functions.
  • Lead and manage regional warranty team (direct and indirect) when applicable based upon regional organization
  • Customer negotiations of warranty concerns.
  • Lead and/or consultant for regional plants.
  • First escalation point for customers and company plants
  • Prepare warranty spending approvals for DOA process
  • Track and report warranty regional spending as needed
  • Possible Global Warranty Champion for OEM s located in the region.
  • Contract negotiations.
    • Prior to sourcing.
    • Change to current Ts&Cs
  • Support and lead the implementation of a standardized warranty part analysis procedure
    • 8D usage for parts analysis
    • Database usage for parts returned
    • Monthly updated predictions for high impact warranty spending programs
  • Lead or support task force teams for key warranty concerns (preventive or active)
  • Work with the quality systems on improving data (speed usage and accuracy)
  • Lead /participate in relevant QIT meetings
  • Participate in regional quality reviews
  • Track all open warranty issues risks and opportunities and report monthly


Requirements
  • 8 10 years of experience in Engineering and or Quality (Warranty Analysis preferred)
  • Bachelor of Science in Engineering (BS); MBA strongly preferred
  • Automotive Manufacturing background preferred.



Bachelor s degree in Business or Engineering 3+ years automotive industry experience, or at least 10 years directly related technical experience in the automotive industry Technical skills and project management skills required Excellent verbal, written and interpersonal communication skills required Customer relations experience helpful Ability to operate a vehicle and valid driver s licenses required Ability and willingness to travel out- of- town Work performed in an office environment with minimum exposure to unpleasant working conditions

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