Warranty Team Lead

1 month ago


Novi, Michigan, United States AMBE Engineering LLC Full time
Job Overview

The Warranty Manager will oversee the warranty team and all aspects of warranty for specific customers. This role requires interfacing with various levels and disciplines within the organization, including Finance, Manufacturing, Product Development, Program Management, Sales, and Purchasing.

Key Responsibilities
  • Lead and manage regional warranty team (direct and indirect) when applicable based upon regional organization
  • Customer negotiations of warranty concerns
  • Lead and/or consultant for regional plants
  • First escalation point for customers and company plants
  • Prepare warranty spending approvals for DOA process
  • Track and report warranty regional spending as needed
  • Possible Global Warranty Champion for OEM's located in the region
  • Contract negotiations
    • Prior to sourcing
    • Change to current Ts&Cs
  • Support and lead the implementation of a standardized warranty part analysis procedure
    • 8D usage for parts analysis
    • Database usage for parts returned
    • Monthly updated predictions for high impact warranty spending programs
  • Lead or support task force teams for key warranty concerns (preventive or active)
  • Work with the quality systems on improving data (speed, usage and accuracy)
  • Lead /participate in relevant QIT meetings
  • Participate in regional quality reviews
  • Track all open warranty issues, risks and opportunities and report monthly
Requirements
  • 8 ~10 years of experience in Engineering and or Quality (Warranty Analysis preferred)
  • Bachelor of Science in Engineering (BS); MBA strongly preferred
  • Automotive Manufacturing background preferred

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