Warranty Manager

4 weeks ago


Novi, United States Ambe Full time

Warranty Manager

Direct-Hire

Novi, MI


The Warranty Manager will manage the warranty team and all aspects of warranty for specific customers. The manager will interface with a variety of levels and disciplines within the organization, which include: Finance, Manufacturing, Product Development, Program Management, Sales, and Purchasing. These role and responsibilities below are not meant to be all-inclusive and, therefore, the needs of the Company may require individuals to perform other functions.


  • Lead and manage regional warranty team (direct and indirect) when applicable based upon regional organization
  • Customer negotiations of warranty concerns.
  • Lead and/or consultant for regional plants.
  • First escalation point for customers and company plants
  • Prepare warranty spending approvals for DOA process
  • Track and report warranty regional spending as needed
  • Possible Global Warranty Champion for OEM’s located in the region.
  • Contract negotiations.
  • Prior to sourcing.
  • Change to current Ts&Cs
  • Support and lead the implementation of a standardized warranty part analysis procedure
  • 8D usage for parts analysis
  • Database usage for parts returned
  • Monthly updated predictions for high impact warranty spending programs
  • Lead or support task force teams for key warranty concerns (preventive or active)
  • Work with the quality systems on improving data (speed, usage and accuracy)
  • Lead /participate in relevant QIT meetings
  • Participate in regional quality reviews
  • Track all open warranty issues, risks and opportunities and report monthly


Requirements

  • 8 ~10 years of experience in Engineering and or Quality (Warranty Analysis preferred)
  • Bachelor of Science in Engineering (BS); MBA strongly preferred
  • Automotive Manufacturing background preferred.


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