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Administrative Specialist II

3 months ago

Boston, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit today

Summary Statement

The Administrative Specialist II will serve as the Equity and Access liaison. They will support programs within the office of the medical director that are focused on advancing health equity and improving access to healthcare services. These programs include the telemedicine program, the newly formed health equity training program (Health Equity Institute of Delaware) as well as other current andfuture programs that help address health disparities. Responsibilities may include administrative duties such as scheduling and coordinating meetings, working with staff withing the office of the medical director to ensure program objectives are met. Additional responsibilities may include supporting the telemedicine clinic staff as needed by collecting patient registration information, ensuring patients receive login information for virtual visits, and coordinating follow up clinical and community services as needed.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. Applies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
Creates official agency word processing documents; creates and maintains agency databases typically using Access or similar software packages; creates and maintains spreadsheets; creates original presentations using software packages.
Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
Assures effective coordination of operational functions.
Establishes tracking and monitoring systems and conducts follow up to ensure effective resolution of matters.
Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use. Collects and compiles data to prepare reports and provide supporting documentation.
Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient office operation.
Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.
May oversee or supervise lower level employees.

Job Requirements

JOB REQUIREMENTS for Administrative Specialist II Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

One year experience in coordinating office activities such as planning/coordinating meetings or conferences; tracking workflow and follow up; composing meeting notes; directing clients/customers; explaining services to the public and customers/clients; establishing or maintaining filing/record systems. One year experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. One year experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. One year experience in using standard computer software programs for word processing, spreadsheets or databases.