Collections Agent 1

2 weeks ago


Helena, United States State of Montana Full time

Job Overview:

This position resides in the of .In this position you will help Montana citizens resolve their overdue balances owed to the State of Montana. You will contact citizens by phone, mail, email, and other means of communication, to notify them of their balance and work with them to obtain payment in full or payment plans. This position focuses on providing exceptional customer service to our Montana citizens. You will work with a diverse group of individuals in a team-oriented and collaborative work environment.

Key responsibilities include:

Contacting Montana citizens via phone, mail, email, or other methods as necessary. Taking payments over the phone. Working with citizens to negotiate reasonable payment plans within department guidelines. Conducting extensive research to locate contact information such as phone numbers and addresses. Researching and determining individuals liable for trust tax balances. Maintaining confidential citizen records in our integrated tax system.

If you are the right person for this opportunity, you will have the following knowledge and skills:

·Basic computer skills

·Accuracy and attention to detail

·Conflict Resolution

·Ability to communicate with a wide range of personalities

·Using discretion, active listening, critical thinking, and problem solving

·Excellent written and verbal communication

·Outstanding customer service

To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties.


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