Customer Service Representative

1 month ago

Tukwila, United States EmployBridge Full time

We have a direct hire opening for a Customer Service Representative in Tukwila, WA, at a packaging products manufacturer. This is a 1st shift position.

They specialize in plastic bag production through extrusion processes for many industries, including food production such as seafood, meat, poultry, and bakeries.

In this role, you will:

  • Act as the primary point of contact for customers in the sales department, handling inquiries, orders, and complaints.
  • Ensure customer needs are met and build strong relationships to maintain client satisfaction.

Direct Hire Opportunity - Be on our client's payroll from Day 1

Schedule and Salary Information:

  • This is a 1st shift opening
  • Base Salary: $24-$27/hour

Job Duties of the Customer Service Representative:

  • Handle customer inquiries, orders, and complaints promptly and effectively, over the phone and by email
  • Proactively identify and address customer needs before they arise
  • Use the ERP system to enter customer purchase orders and generate orders for scheduling
  • Provide pricing for all customer quotes and orders
  • Manage customer requests regarding order status, returns, and complaints
  • Scan and file customer purchase orders in the ERP system
  • Create documents and reports regarding issues, orders, pricing, and sales
  • For food production industry customers, specify FDA and SQF orders when inputting job orders to ensure all requirements are properly noted
  • Manage and grow existing customer house accounts
  • Participate in the sales process by identifying opportunities for cross-selling or upselling to increase sales and revenue
  • Participate in new order meetings to ensure accurate customer order information
  • Work directly with sales reps and management to achieve sales goals and provide feedback to improve customer service processes
  • Coordinate issue resolution between the customer and internal members in production, shipping, or accounting
  • Monitor inventory levels for each customer in the ERP system

Benefits:

  • Medical, dental, vision
  • 401(k) with employer match
  • 2 weeks PTO annually
  • 7 paid holidays
  • Flexible spending account
  • Company-paid life insurance
  • Employee assistance program

Job Requirements of the Customer Service Representative:

  • 1-2 years of experience in customer service, preferably in distribution or manufacturing
  • Maintain a positive and professional attitude in all customer interactions
  • Build strong, long-lasting relationships with customers based on trust and satisfaction
  • High school diploma or GED
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office, including Word and Excel

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