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Solar Installation Technical Support

2 months ago

Sulphur Springs, United States EG4 Electronics Full time
Job Description

As a crucial member of the organization, the EG4 Solar Installation Technical Support role assumes the vital role of training our installer network, so they are fully competent utilizing our products in all environments that are applicable to our suite of products. As a key member of our team, you will play a crucial role in ensuring the successful deployment and maintenance of EG4 solar equipment.

Additionally, as a secondary role they must be able to serve as a liaison for technical inquiries and assistance within our Installer network. With excellent communication skills and a proven ability to comprehend and resolve issues, they will provide unparalleled customer support. Operating in a dynamic and fast-paced environment, they will handle incoming phone calls and emails, troubleshoot equipment issues, and effectively address customer inquiries. Their expertise lies in examining, questioning, and resolving intricate technical problems with precision and proficiency.

A successful candidate must be able to:
  • Present course curriculum in a clear and concise method, that is easily absorbed by the end user.
  • Assist with Troubleshooting and resolving technical issues related to EG4 solar products
  • Collaborate closely with the Business Development team in connection with servicing Installer needs.
  • Adapt quickly to changes in course curriculum based on emerging products and regulations.
  • Deliver unparalleled customer service, whether it be face-to-face, over the phone, or through email, including managing conversations with dissatisfied customers that may escalate into stressful situations.
  • Thrive in a fast-paced customer support environment, equipped with the capability to assess, question, and troubleshoot technically intricate issues.
  • Able to write technical sales scripts and articulate the type of slides needed for an effective pitch deck.
  • Speak in front of audiences large and small. ( not afraid to learn if limited in experience)
  • All other duties assigned.

A successful candidate will demonstrate:
  • A proactive mindset towards acquiring and honing the skills necessary to be a proficient team member, effectively fostering valuable relationships with high-profile clients in a growing business environment.
  • The ability to critically analyze, research, and verify information through online resources, manuals, or with the R&D department.
  • The capability to demonstrate and exercise composure in high-pressure scenarios involving dissatisfied customers, showcasing self-control and professionalism.
  • Desire to be a team player and eager to learn and master new technical topics.
  • Professional, honest, and ethical behavior.
  • Ability to work flexible hours / weekends and travel to install sites
  • Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.
  • Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.

Qualifications:
  • 2-3 years of solar installation experience: Familiarity with full solar installations, wiring, and system configuration. Residential or Commercial.
  • Strong communication skills: Comfortable talking to customers, explaining technical concepts, hosting seminars and providing clear instructions.
  • Customer-focused mindset: Committed to delivering exceptional service and resolving customer issues promptly.
  • Electrical expertise: Master or Journeyman electricians preferred, though not required.
  • Willingness to travel: Field-based role with travel across the West Coast for on-site support.

Physical Requirements:
  • This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

EG4 Perks:
  • Medical.
  • Dental.
  • Vision.
  • Supplemental life.
  • PTO.
  • Company branded merchandise.
  • Community events.
  • Company-funded continued education opportunities.
  • Discounts and perks through local owned businesses.
  • Free Lunch Fridays

EEO Statement:
  • EG4 Electronics is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.