Director of Event Services

1 month ago

Boston, United States Massachusetts Convention Center Authority Full time
Description

SUMMARY:  The Director of Event Services (“DOES”) is responsible for maximizing efficiencies of event services to ensure the successful coordination of assigned events within the Massachusetts Convention Center Authority (“MCCA”), including but not limited to: gathering event information from MCCA clients and client contractors prior to, during and following an event. Have direct event oversight of MCCA Senior Event Services Managers, Event Services Managers and Event Services Coordinators. Communicate information to the proper departments within the MCCA, clients and client contractors. Provide on-site follow up during the event. Provide leadership, direction and training for the Event Services Managers and staff. Act as the lead on major special events as assigned by AGM or GM. In order to stay current on processes and understand norms of event activity, the DOES will manage a minimal number of events per year. 

ESSENTIAL DUTIES & RESPONSIBILITIES : The General Manager and Assistant General Manager may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.

Leadership

Provide leadership, mentorship, inspiration and direction to the event services teams. Cultivate relationships with department heads, customers, vendors and other service providers. Participate and make recommendations regarding the setup, operations, policies and staffing levels at the MCCA’s convention center facilities. Monitor and evaluate the operations of the Hynes or BCEC on an event-by-event basis. When appropriate, consult with the Assistant General Manager or Director of Standardization & Quality Assurance to implement or improve procedures to enhance the overall quality and efficiency of event services. Oversee the scheduling of assignments of events and delegate to Event Services staff members as appropriate. Develop systems to measure client satisfaction at the close of each event and adjust services accordingly. Following the conclusion of each event, meet with Event Services Manager to determine any additional services that may need to be addressed or enhanced to increase client satisfaction. Solicit, structure, coordinate, present and advise the Assistant General Manager on recommendations from facility end users (including meeting planners identified by the MCCA staff, the BCMC, and the Meet Boston), with the aim of developing ideas and activities to enhance the MCCA’s competitive position, maximize profitability, broaden market share base and ensure MCCA staff (and convention facilities) are responsive to the needs of the convention center market and community. Develops success measures, evaluate events against objectives and recommend organizational change as applicable. The DOES is available 24/7 to respond to event challenges or emergencies that arise for Event Services team. 

Customer Service

Ensure the needs of the client(s) are met directly and/or through supervision of the Senior Event Services Managers, Event Services Managers and Event Services Coordinators. Partner with the Exhibitor Services team for successful execution of events. Direct event activities before, during and following the event to ensure proper set-up and execution of client requests. As appropriate solicit the additional services offered by the MCCA.

Show Management

Organize and direct Pre-Convention meeting(s) with the client’s representatives and MCCA department representatives to introduce client(s) to staff and departments involved to ensure client’s needs and expectations are met. Collaborate with contractors, vendors including but not limited to: rigging, audio visual, cleaning, public safety, etc., to ensure a positive experience for MCCA clients, exhibitors and attendees. Collaborate with the sales team as necessary either directly or through the Event Services staff and assist the department to insure proper delivery of information. Consult with all levels and departments within the organization as applicable, on events and manage the implementation of services with appropriate personnel. Consult with the Superintendent of Building Services regarding services provided by contractors and vendors supplying clients with various services to ensure a successful event. Work with the Chief of Public Safety to ensure proper documents are received and reviewed in a timely and efficient manner.

Contracts and Compliance

Possesses knowledge and understanding of contractual language as it pertains to each individual event. Communicate pertinent information contained in event contracts. Monitor either directly or through managers the activities and operations of the event contractors at the Authority to ensure compliance with requirements and policies of the MCCA facilities as it relates to the physical operation in connection with set-up, exhibition and departures of events. Analyze and control expenditures of department to conform to budgetary requirements.

SUPERVISORY RESPONSIBILITIES:  Directly supervises Event Services staff.

SUPERVISION RECEIVED : Supervision is provided by the General Manager and/or the Assistant General Manager, including assignment of duties, inspection of work, training, coaching, and performance evaluations.

EDUCATION/ EXPERIENCE : Bachelor’s degree and five to seven years of progressive experience within the hospitality/convention meeting industry, with three years in a supervisory capacity coordinating major, complex events, trade shows, public events and meetings in a convention center or hotel/convention center or similar private or public facility. A combination of education and experience may substitute for degree; must be an effective manager in a customer-focused environment and strategic thinking.

Must be an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image, a strong manager with sound technical skills, analytical ability, good judgment and strong operational focus. A self-directed individual who can lead teams, is articulate and can relate to people at all levels of an organization and possesses excellent communication skills. A good educator who is willing to share information and serve as a mentor. A well-organized individual who is a team player and can relate to people at all levels of an organization, possesses excellent communication skills, flexibility and is committed to the MCCA’s Mission.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires frequent walking, climbing stairs, standing on cement floors; may require stooping, bending, crouching; may require long periods of sitting; may be subject to adverse working conditions; dust, grime, noise, fumes, wet floors etc., including weather; requires two-way hand held radio usage.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE:  The work schedule for this position typically fluctuates based upon the needs of a particular event or project, which would require the ability to work a flexible schedule including late nights, early mornings, long days, weekends and holidays. Required to operate as weekend Manager on Duty, (“MOD”) as assigned by General Manager and Assistant General Manager. Travel to other MCCA facilities may be required.

DRESS CODE:  In order to project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

  • Event Rental Consultant

    1 month ago

    Boston, United States PEAK Event Services Full time

    Job DescriptionJob DescriptionAbout UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes...

  • Event Rental Consultant

    4 weeks ago

    Boston, United States PEAK Event Services Full time

    Job Type Full-time Description About Us PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes...

  • Event Rental Consultant

    4 weeks ago

    South Boston, United States PEAK Event Services Full time

    Job Type Full-time Description About UsPEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there's a lot of work that goes...

  • Director of Sales and Marketing

    3 weeks ago

    Boston, United States Czerlonka event design & management Full time

    Company Description We are a premier event management company specializing in luxury incentive travel, executive retreats and corporate events. We are driven to provide exceptional service and extraordinary experiences globally. Located in downtown Boston, we thrive in the city's vibrant atmosphere while traveling to spectacular destinations with our clients...

  • Director of Sales and Marketing

    2 months ago

    Boston, United States Czerlonka event design & management Full time

    Company DescriptionWe are a premier event management company specializing in luxury incentive travel, executive retreats and corporate events. We are driven to provide exceptional service and extraordinary experiences globally. Located in downtown Boston, we thrive in the city’s vibrant atmosphere while traveling to spectacular destinations with our...

  • (Events) Administrative Services Specialist

    4 weeks ago

    Boston, United States Complete Staffing Solutions Full time

    The Administrative Services Specialist works closely with the Director of Administration. Responsibilities include secretarial supervision, event coordination, and operational support for the Boston office.Responsibilities:Provides ancillary supervision to legal secretarial staff, ensures there is adequate coverage, balanced workloads and consistent...

  • Director of Catering and Events

    1 month ago

    Boston, United States Sodexo S A Full time

    Job Description Returning UsersLog Back InUnit Description Do you have a keen attention to detail, a passion for food, a heart for helping people and a flair for balancing multiple priorities? Join a team where your leadership can drive innovation and make a difference! Sodexo Corporate Services is looking for a Director of Events and Catering for our client...

  • Director of Corporate Events

    3 days ago

    Boston, United States Unity Technologies Full time

    Director of Corporate Events Location: Remote, USA Department: Marketing & Communications Requisition ID: JOBREQ-2412824 Role description: Unity is looking for an experienced global corporate events leader. The ideal candidate has experience delivering events that connect brand awareness with driving demand across a broad customer base, while engaging with a...

  • Director of Events

    4 weeks ago

    Boston, United States Boston Globe Media Partners Full time

    This is a role for someone who brings a strategic approach to new and existing events and is confident in their overall events and experiential skills in a fast paced, diverse environment. **Responsibilities**: - Manage members of the Globe Events team - Ability to organize multiple events simultaneously - Manage events from pre-planning to on-site while...

  • Director of Events

    4 weeks ago

    Boston, United States Boston Globe Media Partners Full time

    Job Description: This is a role for someone who brings a strategic approach to new and existing events and is confident in their overall events and experiential skills in a fast paced, diverse environment. Responsibilities: Manage members of the Globe Events team Ability to organize multiple events simultaneously Manage events from pre-planning to...

  • Director of Events

    1 month ago

    Boston, United States The Boston Globe Full time

    Job Description: This is a role for someone who brings a strategic approach to new and existing events and is confident in their overall events and experiential skills in a fast paced, diverse environment. Responsibilities: Manage members of the Globe Events team Ability to organize multiple events simultaneously Manage events from pre-planning to on-site...

  • Director of Constituent Services

    3 days ago

    Boston, United States State of Massachusetts Full time

    Answering phones, ordering supplies, sorting mail. Train, supervise, or participate in the hiring of office staff or interns. Attend district events with the Senator or on their behalf. Perform other duties as assigned. MINIMUM QUALIFICATIONS: One to Director, Office, Service, Business Services

  • Director, Event Technology

    3 weeks ago

    Boston, United States Encore Full time

    Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall...

  • Events Coordinator

    3 weeks ago

    Boston, United States Courageous Sailing Center Full time

    **Position Overview** Courageous Sailing is seeking an Events Coordinator to assist our Events Director for the 2024 season. **Responsibilities** **Event Planning and Execution**: - Assist the Events Director with management and organization of all fundraising, pier rental, and group events - Assist with communication clients and prospects - With the...

  • Director of HR Communications

    4 weeks ago

    Boston, United States Dana-Farber Cancer Institute Full time

    Dana-Farber Cancer Institute is a vibrant, mission-driven organization, experiencing strong, sustained growth with an exciting vision for the future of cancer care. This is an exciting time for an experienced, collaborative, creative communications leader to join Dana-Farber‘s HR Leadership Team, as we work to strengthen and modernize the Human Resources...

  • Director, Software Engineer

    4 weeks ago

    Boston, United States Prudential Annuities Distributors (PAD) Full time

    Director, Software Engineer - Event Management page is loaded Director, Software Engineer - Event Management Apply locations Newark, NJ, USA time type Full time posted on Posted 30+ Days Ago job requisition id R-117245 Job Classification: Technology - Engineering & Cloud Are you interested in building capabilities that enable the organization with...

  • Director, Event Technology

    4 weeks ago

    Boston, United States Encore Full time

    Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall...

  • Events and Operations Coordinator

    1 day ago

    Boston, United States ACBJ Full time

    Job Overview As the Events and Operations Coordinator, you will coordinate, oversee and perform a wide variety of event, event marketing and administrative support services for the Event Director and Publisher. As a vital asset to the events team, your contribution to the organization will be to ensure events, and the processes around them, run smoothly and...

  • Event Sales Manager, Hotel Services

    4 weeks ago

    Boston, United States Encore Global Full time

    Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships...

  • Events and Operations Coordinator

    5 hours ago

    Boston, United States ACBJ Full time

    Job Overview**This position is in-person Monday - Friday with some flexibility occasionally** As the Events and Operations Coordinator, you will coordinate, oversee and perform a wide variety of event, event marketing and administrative support services for the Event Director and Publisher. As a vital asset to the events team, your contribution to the...