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Customer Rep Senior
2 months ago
Employment Benefits
: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the Retirement and deferred compensation programsPosition Summary :
This position was classified as a Senior Admin Assistant but is being adaptive to a Customer Service Representative Senior in order to serve as a subject matter expert on National Motor Vehicle Title Information System (NMVTIS) and lien management-E-lien systems assisting county staff, general public, lenders, other states NMVTIS help desk and Kansas Department of Revenue staff to resolve vehicle title and registration transactions and issues through call center, chat, and email. Perform vehicle title and registration activity in accordance with Kansas statutes and Kansas Department of Revenue Policy. Unit is primary contact center for all business process and system process questions regarding the MVS system, NMVTIS, and Elien.
Qualifications:
Education: High School Diploma or GED equivalent.
Minimum Qualifications: One year’s experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: At least one year experience in an office setting using computers and other common office equipment and customer service experience.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems
