Senior Service Manager
4 weeks ago
Overview:
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
- Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
- Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
- Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews
- At least 2+ years of senior level management experience in a full-service, high-volume dining establishment
- Extensive front of house knowledge; Advanced knowledge of financial aspects
- Strong interpersonal and conflict resolution skills
- Stable and progressive work history; Strong work ethic
EOE
Pay Range:USD $65,000.00 - USD $75,000.00 /Yr.
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