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After Sales Account Manager

1 month ago

Melrose Park, United States Interlake Mecalux, Inc. Full time

We are seeking talented and experienced technical personnel to join our Automation Division


The After Sales Account Manager is the main point of contact between Interlake Mecalux and our customers with Automated Interlake Mecalux Solutions. This role is the next link in the chain after the installation of our system is complete and the guarantee (After Sales) period starts. From covering guaranteed repairs to taking care of maintenance contracts sold to customers after the guarantee period ends, this role ensures customer satisfaction during the complete life cycle of our automated installations.


Major responsibilities include, but are not limited to, the following:

  • Build and maintain strategic relationships with current clients to accurately assess potential automation needs relative to the characteristics of their business
  • Effectively communicate information about additional automation products and services (spare parts, service audits, maintenance contracts) to clients' appropriate decision makers
  • Serve as a principal customer contact and interface with internal resources to address and resolve product/service concerns.
  • Prepare and present detailed technical proposals, including scope of supply, system functionalities and specifications along with competitive evaluations to parent company for review and approval
  • Assist in the development of technical material, cost estimates, project and system handling concepts based on client needs and Interlake Mecalux proposal documentation
  • Travel to customers’ sites across the US to conduct on-site evaluation of all automated solutions equipment
  • Provide feedback to Management and Parent Company to facilitate R&D efforts and new product development in support of the US market needs.
  • Enter and update leads, quotes, and orders in the company's CRM software, CIM. Keep CIM updated daily


The qualified candidate possesses at least the following:

  • Bachelor’s Degree in Engineering
  • Ability to read and understand electrical schematics and mechanical drawings
  • Experience quoting after-sales services
  • Experience in automation, after sales service, industrial maintenance, or commissioning
  • Ability and desire to work on-site in the Melrose Park, IL corporate office, without hybrid/remote option
  • Ability to travel 25% of the time within the US
  • Fluency in Spanish is valued


We offer

  • Competitive compensation
  • The ability to become part of an industry-leading dynamic team with a high focus on delivering results and continuous improvement
  • 401(k) plan through Fidelity, with a generous company match; 100% vested immediately upon contributing and no waiting period to start participating
  • Paid Holidays and Paid Time Off with the option to cash out unused PTO every year
  • Possibility for telework days, depending on position, with flexible make-up time for exempt employees
  • Blue Cross Blue Shield medical insurance plans, along with dental and vision benefits.
  • Opportunities for career development and advancement; enhance your technical, specialized knowledge and gain new skills through promotions from within.