See more Collapse

Associate IT Service Delivery Manager

4 weeks ago

Gaithersburg, United States designDATA Full time

Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives, ensuring staff have the resources they need to thrive. Our services include 24/7 technical support, data center and cloud services, cybersecurity solutions, end-user training, and enterprise-level consulting. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.


The Associate IT Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.


ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team

• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals

• Motivate clients to adopt designDATA infrastructure and IT offerings

• Analyze clients’ environments and needs regularly to identify new sales opportunities

• Meet with clients regularly to ensure satisfaction with our services

• Establish and maintain key relationships with our clients

• Obtain, evaluate, and select quotes from vendors and partners to meet client needs

• Ensure both the company and clients adhere to contract terms

• Plan and organize daily activities related to operations and customer service

• Coordinate and manage client equipment acquisition and scheduled maintenance

• Act as the client's authorized representative as needed for other technology vendors


Customer Service

• Communicate and escalate issues as needed with the senior leadership team

• Act as the point of contact for client concerns and escalate issues appropriately

• Identify and promote opportunities to improve our processes and service delivery

• Schedule client maintenance periods and downtime with the client and designDATA

• Act as Incident Manager for issues affecting clients during regular business hours

• Participate in the On-Call Operations Manager rotation for after-hours incidents

• Client Documentation to enhance optimal service efficiency

• Client Health Management

• Client Retention and Contract Renewals to maintain MRR

• CBR process adherence and Improvements

• Client Meeting adherence and Improvements


Project Management

• Meet with internal subject matter experts and resource managers to plan and staff projects

• Keep clients informed, manage their expectations, and drive delivery of their dependencies

• Keep our leadership team informed of project status, including new risks and needs

• Manage project pipeline and assigned quota


QUALIFICATIONS:

• Bachelor’s degree preferably in information technology management or related field

• 3+ years of progressive IT experience

• IT management and/or supervisory experience desired but not required

• Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment

• Current CompTIA Project+ or willing to obtain a Project Management certification within 9 months

We have other current jobs related to this field that you can find below

  • Associate IT Service Delivery Manager

    2 months ago

    Gaithersburg, United States Design Data Systems, Inc. Full time

    Job DescriptionJob DescriptionEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with...

  • Associate Service Delivery Manager

    4 weeks ago

    Gaithersburg, United States Design Data Systems, Inc. Full time

    Job DescriptionJob DescriptionEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with...

  • Associate IT Service Delivery Manager

    4 weeks ago

    Gaithersburg, United States Doyon Government Group Full time

    Established in 1979, **designDATA**, a subsidiary of **Doyon Government Group (DGG)**, is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational...

  • Associate IT Service Delivery Manager

    4 weeks ago

    Gaithersburg, United States designDATA Full time

    Overview: Established in 1979, **designDATA**, a subsidiary of **Doyon Government Group (DGG)**, is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational...

  • Associate IT Service Delivery Manager

    2 months ago

    Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...

  • Associate IT Service Delivery Manager

    4 weeks ago

    Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...

  • Cqv Manager

    2 weeks ago

    Gaithersburg, United States IT Minds Llc Full time

    **Sr. CQV Manager** **LOA: 12 months** **Gaithersburg, MD** Client is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase. This is expected to be a full-time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September 2026 (the end of the...

  • Sr. CQV Manager || Gaithersburg, MD(Onsite) ||

    1 month ago

    Gaithersburg, United States IT MINDS L.L.C. Full time

    Job DescriptionJob DescriptionSr. CQV Manager LOA: 12 months Gaithersburg, MDRate: $65/hr on C2CClient is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase . This is expected to be a full time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September...

  • Sr. Systems Engineer

    4 weeks ago

    Gaithersburg, United States SMART IT People Full time

    Sr. Systems Engineer - Storage Services - Germantown, MD Full-time position Germantown/Gaithersburg, MD (Must live within 1 to 2 hour drive) SMART IT People has an exciting full-time opportunity for a Sr. Systems Engineer in Storage Services with one of our clients in the Germantown/Gaithersburg, MD area. This is a remote role but must be available to travel...

  • Sr. Systems Engineer

    2 months ago

    Gaithersburg, United States SMART IT People Full time

    Sr. Systems Engineer - Storage Services - Germantown, MD Full-time position Germantown/Gaithersburg, MD (Must live within 1 to 2 hour drive) SMART IT People has an exciting full-time opportunity for a Sr. Systems Engineer in Storage Services with one of our clients in the Germantown/Gaithersburg, MD area. This is a remote role but must be available to...

  • Vice President, Professional Services Delivery

    4 weeks ago

    Gaithersburg, Maryland, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Vice President, Professional Services Delivery

    2 months ago

    Gaithersburg, Maryland, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Client Services Associate

    1 week ago

    Gaithersburg, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a **Client Services Associate** **in our **Gaithersburg, MD Home Health Senior Living** office. Through hands-on experience, **Client Services Associates **at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager. **Responsibilities...

  • Associate Director, Global Project Management

    2 weeks ago

    Gaithersburg, Maryland, United States AstraZeneca Full time

    Job DescriptionThe Associate Director of Project Management in Late Oncology in the GPPM organization is responsible for managing cross functional drug development teams and sub-teams to achieve key strategic objectives and deliver development, regulatory and commercial milestones.Depending on the stage of development and project complexity, the Associate...

  • IT Service Associate Onesource Service Support

    2 weeks ago

    Gaithersburg, United States VALIDATION ASSOCIATES LLC Full time

    Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify...

  • Warehouse Associate

    3 weeks ago

    Gaithersburg, United States NAC Mechanical Services Full time

    Join NAC Mechanical Services, a respected local HVAC mechanical contractor, as a Warehouse Assistant. If you're a reliable, organized, and detail-oriented individual with a knack for hands-on tasks, we want you to be a key player in our operations. This role is immediately available and offers the chance to be part of a dedicated team delivering exceptional...

  • Associate Restaurant Manager

    3 weeks ago

    Gaithersburg, United States Taco Bell Full time

    Job Details Job Location: 036540 - BLT Gaithersburg - Gaithersburg, MD Salary Range: Undisclosed Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides...

  • Service Manager

    1 week ago

    Gaithersburg, Maryland, United States Fitzgerald Auto Malls Full time

    Job Description Job Description Description:Hiring Immediately, Service Manager. Excellent compensation and benefits.Fitzgerald Auto Malls is one of the premier automotive companies in Maryland, Pennsylvania and Florida We currently employ over 1600 professional associates within our organization and we offer endless opportunities for all to succeed. We...

  • Delivery Driver

    4 weeks ago

    Gaithersburg, United States McCormick Paints Full time

    McCormick Paints is seeking a **Delivery Driver (NON-CDL)** in **Gaithersburg, MD**. Primarily responsible for delivering merchandise. The Driver is also responsible for assisting customers, selling merchandise, obtaining merchandise for customers’ orders, organizing, stocking, mixing & matching paint colors, loading and unloading merchandise, and other...

  • Retail Sales Associate

    2 weeks ago

    Gaithersburg, United States Amazing Lash Studio Full time

    Overview: **PLEASE READ THIS SAMPLE POSTING AND EDIT IT TO MEET YOUR STUDIO’S SPECIFIC POSITION DETAILS AND REQUIREMENTS.** Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create...