Senior UX Researcher

5 days ago

Phoenix, United States CPS Insurance Services Full time

Were looking for a Senior User Experience Researcher (UXR) to join our team. In this role youll drive insights that directly shape the design and experience of our products ensuring that patient needs are at the core of everything we build. Embedded in the design cycle youll partner closely with our designers to ensure user research guides our solutions from concept to execution.Youll have the opportunity to influence the entire product strategytranslating patient pain points into actionable insights that improve both user experience and business outcomes. This is a pivotal role leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.

What Youll Do:

Drive Strategic Product Insights Develop a deep understanding of our patients identifying their needs pain points and opportunities that help shape our opportunities and solutions throughout the design process

Collaborate Closely with Product Design Partner closely with designers to provide actionable insights inform the development of new products and features validate concepts and conduct usability testing

Represent the Patient in Design Decisions As part of the broader Insights function you will be the voice of our patients in every design discussion ensuring that their needs and perspectives are represented in both largescale product strategies and daytoday design decisions

Establish and Scale Research Within Our Design Organization As the first UXR hire dedicated to product design you will be responsible for establishing and scaling impactful research within our design organization. Youll establish best practices ensure research is embedded in the design process and help foster a culture that balances thoughtful work with speed to impact on the business.

Orient Towards Action Deliver research that not only uncovers insights but drives action. Your work will power the team to move quickly towards building better experiences for patients. And you will work closely with your stakeholders to make sure insights from patients are adopted and that decisions are aligned to both patient and business needs.

What Youll Bring to the Team:

5 years of experience in UX research with at least 3 years working in digital product environments preferably in Digital Health or DTC.

Proven expertise in qualitative research methods including moderating interviews and focus groups with additional comfort in quantitative research and survey analysis.

Experience collaborating with PMs and designers to integrate research insights into product development iterating on designs and prototypes.

Strong storytelling and communication skills with the ability to clearly articulate research findings and recommendations to diverse stakeholders.

Ability to manage multiple research projects simultaneously with a focus on prioritization and strategic alignment with business goals.

Experience working autonomously and as part of crossfunctional teams.

Selfstarter mentality with strong problemsolving skills attention to detail and the ability to adapt in a fastmoving dynamic environment.

Experience with Figma or similar design tools to ensure seamless collaboration with design teams

Preferred Qualifications:

Experience in consumer product research applied research or product development.

A degree in a human behaviorrelated field (e.g. HumanComputer Interaction Psychology Sociology Communication Information Science) though experience may be substituted for education.

Expertise with core research methodologies and experience creating strategic narratives from research findings.

Weve Got You Covered:

Full medical dental and vision insurance OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing Learning & Growth reimbursements

Paid parental leave Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness counseling fitness and physical therapy

No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.

Remote Work :

No

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