Senior UX Researcher

5 days ago


Phoenix, Arizona, United States CPS Insurance Services Full time
Job Title: Senior UX Researcher

We are seeking a Senior UX Researcher to drive strategic product insights and lead the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.

Key Responsibilities:

  • Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process.
  • Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing.
  • Represent the patient in design decisions, ensuring that their needs and perspectives are represented in both large-scale product strategies and day-to-day design decisions.
  • Establish and scale research within our design organization, establishing best practices, ensuring research is embedded in the design process, and helping foster a culture that balances thoughtful work with speed to impact on the business.
  • Deliver research that not only uncovers insights, but drives action, powering the team to move quickly towards building better experiences for patients.

Requirements:

  • 5+ years of experience in UX research, with at least 3+ years working in digital product environments, preferably in Digital Health or DTC.
  • Proven expertise in qualitative research methods, including moderating interviews and focus groups, with additional comfort in quantitative research and survey analysis.
  • Experience collaborating with PMs and designers to integrate research insights into product development, iterating on designs and prototypes.
  • Strong storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.
  • Ability to manage multiple research projects simultaneously, with a focus on prioritization and strategic alignment with business goals.
  • Experience working autonomously and as part of cross-functional teams.
  • Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to adapt in a fast-moving, dynamic environment.
  • Experience with Figma or similar design tools to ensure seamless collaboration with design teams.

We Offer:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, fitness, and physical therapy

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.



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