Service Writer
4 days ago
The Service Writer serves as the primary customer contact, promoting exceptional customer service and driving business growth within the branch location.
Key Responsibilities
- Act as the main point of contact for customers, whether via phone or in-person, fostering positive relationships with key clients.
- Analyze customer needs, gather relevant information, and open work orders; provide quotes, develop claims, prepare repair plans, schedule work, and keep customers updated on the status of repairs.
- Create complex work orders that include diagnostic plans, quotes, and repair strategies by assessing repair duration based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer communication.
- Collaborate with the Service Supervisor and/or Team Lead to effectively schedule job assignments.
- Cultivate positive relationships with key customers; address and resolve concerns related to Client's or distributor warranties and explain charges clearly.
- Monitor key performance metrics for the workshop, focusing on labor productivity and customer satisfaction.
- Strong customer-facing skills.
- Experience in a dealership or similar field.
- Proficiency with computers and relevant software.
- Previous experience in service writing or a related role.
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Proposal Writer
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Service Writer
1 month ago
Clinton Township, United States Rose International Full timeJob ID: 12483*Additional Manager notes**The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RV’s, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the...
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Service Advisor
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Dimondale, MI
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Medical Information/ Medical Writer
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Service Representative
4 weeks ago
Green Brook Township, NJ, USA, United States Woods Machinery Full timeJob SummaryWoods Machinery is seeking a highly motivated and customer-oriented Service Writer to join our dynamic team. The Service Writer plays a crucial role in ensuring effective communication between customers and our service department.Key Responsibilities:Customer Interaction: Greet customers and gather information about their service...
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Shop Trailer Mechanic I
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Auto Care Center Service Representative
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Commerce Charter Twp, MI, USA, United States Walmart Full timeJob OverviewAs an Auto Care Center Service Writer at Walmart, you will play a critical role in ensuring the satisfaction of our customers who entrust us with the care of their vehicles. Your primary responsibility will be to provide exceptional customer service, ensuring that our customers' needs are met and exceeded.Key ResponsibilitiesProvide accurate and...
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Bakery Order Coordinator
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Produce Order Coordinator
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Trailer Mechanic
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Senior Marketing Manager-FinTech
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Bakery Order Coordinator
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Nuclear Operations Regulatory Exam Developer
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