Service Writer

4 days ago


Lyon Charter Township, United States JobRialto Full time
Job Summary

The Service Writer serves as the primary customer contact, promoting exceptional customer service and driving business growth within the branch location.

Key Responsibilities
  • Act as the main point of contact for customers, whether via phone or in-person, fostering positive relationships with key clients.
  • Analyze customer needs, gather relevant information, and open work orders; provide quotes, develop claims, prepare repair plans, schedule work, and keep customers updated on the status of repairs.
  • Create complex work orders that include diagnostic plans, quotes, and repair strategies by assessing repair duration based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer communication.
  • Collaborate with the Service Supervisor and/or Team Lead to effectively schedule job assignments.
  • Cultivate positive relationships with key customers; address and resolve concerns related to Client's or distributor warranties and explain charges clearly.
  • Monitor key performance metrics for the workshop, focusing on labor productivity and customer satisfaction.
Required Qualifications
  • Strong customer-facing skills.
  • Experience in a dealership or similar field.
  • Proficiency with computers and relevant software.
Preferred Qualifications
  • Previous experience in service writing or a related role.

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